Mental Health - Service User Experiences

The following voluntary survey should take around 15-20 minutes to complete.

Results are anonymous and will go towards a wider Healthwatch Bury study and report around GP experience and mental health. If you wish to stop the survey at any point you can do and your results will not be included.

Healthwatch Bury are interested in understanding the experiences of individuals who have approached their GP to talk about mental health in the last 12 - 18 months. However if you have used mental health services for a longer period we are still interested in your feedback.

We are interested in finding out:

o How long did people wait between becoming concerned about their mental health and approaching their GP?
o How did people manage their condition before getting help?
o What were individuals’ concerns and fears before speaking to the GP?
o How easy was it for people to talk to the GP during the appointment?
o What form of support arose from approaching the GP?
o What were individuals’ experiences of the support they received and what would have improved this?

The survey is aimed towards either those who live in Bury or who are registered with a Bury GP.

If you would like support in completing this survey please contact: 0161 253 6300.

Question Title

* 1. Have you approached a GP in Bury with mental health concerns in the last 12 - 18 months?

Yes

Other (please specify)

Question Title

* 2. How long did you wait between being concerned and booking the appointment?

0 - 3 months

4 - 6 months

7 - 12 months

Over a year

Question Title

* 3. How did you manage your condition before getting help?

Seek the help of family/friends

Web based advise

Self diagnosis

National charity

Local charity

Ignored it

Self medicate

Did you visit the GP practice website

Other (please specify)

Question Title

* 4. What help did you hope to receive from the GP?

Therapy

Prescribe medication

Referral to specialist or mental health service

Hospital treatment

Advice/self referral to other support

Other (please specify)

Question Title

* 5. Did you have any concerns/fears about talking to your GP?

Yes (go to Q6)

No (go to Q7)

Don't know

Question Title

* 6. Please describe any concerns you had about talking to your GP.

Question Title

* 7. How easy did you find it talking to your GP?

It was easy to talk to my GP (go to Q9)

It was difficult to talk to my GP (go to Q8)

Indifferent

Other (please specify)

Question Title

* 8. What made it difficult to talk to your GP?

Question Title

* 9. What support was given after approaching the GP? Did your doctor:

ask you to come back for another appointment before offering any treatment

give you a diagnosis

refer you to another service, such as a psychiatrist or community mental health team, or other specialist

give you details of a service you could contact yourself, for example a local charity.

prescribe you medication

provide self help techniques or advice

would rather not say

Other (please specify)

Question Title

* 10. Did the support offered reflect your opinion/ personal choice of treatment?

Yes

Don't know

Other (please specify)

Question Title

* 11. What would have improved your experience?

Question Title

* 12. What was positive about approaching the GP?

Question Title

* 13. What is your age?

0 - 17

18 - 24

25 - 49

50 - 64

65 - 79

80 - 89

90+

Question Title

* 14. Please indicate in which area of Bury you live?

Ramsbottom

Radcliffe

Tottington

Prestwich

Whitefield/Unsworth

Bury

Other (please specify)

Question Title

* 15. What is your gender?

Male

Female

Prefer not to say

Other (please specify)

Question Title

* 1. Have you approached a GP in Bury with mental health concerns in the last 12 - 18 months?

Question Title

* 2. How long did you wait between being concerned and booking the appointment?

Question Title

* 3. How did you manage your condition before getting help?

Question Title

* 4. What help did you hope to receive from the GP?

Question Title

* 5. Did you have any concerns/fears about talking to your GP?

Question Title

* 6. Please describe any concerns you had about talking to your GP.

Question Title

* 7. How easy did you find it talking to your GP?

Question Title

* 8. What made it difficult to talk to your GP?

Question Title

* 9. What support was given after approaching the GP? Did your doctor:

Question Title

* 10. Did the support offered reflect your opinion/ personal choice of treatment?

Question Title

* 11. What would have improved your experience?

Question Title

* 12. What was positive about approaching the GP?

Question Title

* 13. What is your age?

Question Title

* 14. Please indicate in which area of Bury you live?

Question Title

* 15. What is your gender?

Question Title

* 16. Do you have any other comments regarding your experience?