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* 1. What video meeting technologies do you use:

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* 2. What signing technologies do you use:

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* 3. What, if any, signing technologies have been made available by FSPs/Product Providers? Kindly list these technologies:

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* 4. Are these technologies prescriptive?

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* 5. Do these technologies hinder or support client engagement and business continuation?

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* 6. Which area of financial services, according to your knowledge, has experienced the most disruption during this time?

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* 7. Which sub sector of financial services, according to your knowledge, has experienced the most disruption during this time?

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* 8. How critical was client engagement technologies to your practice before lockdown?

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* 9. How critical is client engagement technologies to your practice a year later (2021)?

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* 10. How have your clients responded to the use of client engagement technologies?

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* 11. Has the “new way of work” impacted your client numbers?

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* 12. Has the “new way of work” impacted your operating costs?

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* 13. As lockdown eases, will you revert to previous in-person client interactions or remain more digitally bound?

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* 14. How would you describe your gender?

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* 15. What is your age?

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* 16. What is the highest level of education you have achieved?

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* 17. What is your financial services role?

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* 18. What are your areas of business (COB categories)?

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