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VA WIC Online Ordering Participant Survey
1.
In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305)
2.
Are you or someone in your household currently a WIC participant? [If no, end survey]
Yes
No
3.
Are you over 18 years old? [If no, end survey]
Yes
No
4.
Are you normally the person who buys groceries for your household? (select one)
Yes
No
5.
On average, how many times per month do you shop using your WIC benefits? (select one)
1-2 times
3-4 times
5 or more times
I do not use my WIC benefits when shopping
6.
How comfortable are you with using online ordering platforms for groceries? (select one)
Very Comfortable
Comfortable
Neutral
Uncomfortable
Very Uncomfortable
7.
Do you currently purchase groceries online? If so, about how often? (select one)
Yes, once a month
Yes, twice a month
Yes, more than twice a month
No, I do not shop online for groceries
8.
[If Yes to previous question] Which services have you used for online shopping in the past? (select all that apply; please specify store in the "Other" section if "Grocery-specific portal" is selected)
DoorDash
Instacart
Grocery-specific portal or app (Walmart.com, Kroger.com, etc.)
Shipt
From what store(s) do you purchase groceries?
9.
What challenges have you experienced, if any, when buying groceries online? (select all that apply)
Missing items
Receiving incorrect items
Substitutions for out-of-stock items
Produce selected by store staff
I have not experienced any challenges
Other (please specify)
10.
How interested would you be in buying WIC foods online? (select one)
Very interested
Somewhat interested
Neutral
Somewhat interested
Not at all interested
11.
Which situation for buying WIC foods would you most prefer? (select one)
Shop online for WIC foods; Pick up order in-store
Shop online for WIC foods; Pick up order curbside at store
Shop online for WIC foods; Have WIC foods delivered to home
Shop for WIC foods in person
I would prefer a mix of all the above
12.
What challenges/barriers, if any, do you currently face when it comes to in-store grocery shopping? (select all that apply)
Physical limitation
Transportation
Work schedule
Childcare responsibilities
Specific dietary needs not met by a store near you
None
Other (please specify)
13.
What features would be important to you when shopping for WIC foods online? (select all that apply)
Seeing WIC label next to WIC-eligible food items on the website
Having grocery pickup options
Having home delivery options
Showing remaining monthly WIC food items available while shopping
Showing the remaining balance of WIC food items available after checking out
Being able to buy other non-WIC foods along with the WIC foods
Being able to use coupons
Receiving texts or emails with order updates
Other (please explain)
14.
Do you receive SNAP benefits in addition to WIC benefits? (select one)
Yes
No
15.
[If Yes to previous question] Have you used your EBT card to shop online for groceries?
Yes, I have used my EBT card to shop for groceries online
No, I have not used my EBT card to shop for groceries online
I did not know that I could use my EBT card to shop for groceries online
16.
What retailers would you like to shop with your WIC benefits online? [check all that apply]
Food Lion
Giant
Harris Teeter
Kroger
Martin's
Publix
Walmart
Wegmans
Other (please specify)
