1. Default Section

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* 1. Which option best describes the industry of your primary business operations?

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* 2. What is your title/function?

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* 3. How many servers are in use in your organization?

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* 4. How long does it take to apply patches overall?

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* 5. Does your IT department use Group Policy to apply Patches?

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* 6. Does your IT department apply patches manually?

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* 7. Estimate the amount of time IT managers spend applying patches manually (excluding PLANNED Group Policy Patches)

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* 8. How many UNPLANNED Tier 1 outages does your firm experience per server per annum on each of the following platforms? NOTE: ITIC defines Tier 1 outages as minor occurrences that last from one minute to approximately 30 minutes. Tier 1 outages do not result in any data loss or widespread disruption of network operations

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
Novell SuSE Linux Enterprise 11
Novell SuSE Linux Enterprise 10
Debian GNU/Linux 4.0 or 5.0
Ubuntu Server 9 or 10
HP UX 11i v3
IBM AIX V5.3
IBM AIX 6.1
IBM AIX 7.1
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 9. How many Tier 2 outages does your firm experience per server/per annum on each of the following platforms? (Select ALL that apply). NOTE: ITIC defines Tier 2 outages as moderate severity. Tier 2 outages typically cause downtime for dependent users of 1 to 4 hours duration. Tier 2 outages include possible or partial disruption of some applications and network operations. Tier 2 outages require 1 or more network administrators to perform remediation.

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
Novell SuSE Linux Enterprise Server 10
Novell SuSE Linux Enterprise Server 11
Debian GNU/Linux 4 or 5
Ubuntu Server 9 or 10
HP UX 11 i v3
IBM AIX v5.3
IBM AIX v6.1
IBM AIX v7
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 10. How many Tier 3 outages does your firm experience per server/per annum on each of the following platforms (Select ALL that apply)? NOTE: ITIC defines Tier 3 outages as the most severe. Tier 3 outages typically cause downtime for dependent users of more than 4 hours. There is widespread disruption of applications and network operations. The firm frequently experiences data loss and requires remediation by a significant portion of the IT department. Customers, business partners and suppliers may also be impacted.

  <1 1 2 3 4 5 6 7 to 12 More than 12
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
Novell SuSE Linux Enterprise Server 10
Novell SuSE Linux Enterprise Server 11
Debian GNU/Linux 4 or 5
Ubuntu Server 9 or 10
HP UX 11 i v3
IBM AIX v5.3
IBM AIX v6.1
IBM AIX v7
Oracle Solaris 10 (SPARC)
Oracle Solaris 10 (x86)

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* 11. What percentage of your Help Desk Calls are Tier 1, Tier 2 or Tier 3

  None 1% to 10% 11% to 20% 21% to 30% 31% to 50% 51% to 75% >75%
Tier 1
Tier 2
Tier 3

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* 12. Estimate the amount of downtime experienced on each of the following server hardware platforms over the past 12 months (Select ALL that apply)

  1 to 5 minutes 6 to 10 minutes 11 to 15 minutes 16 to 20 minutes 21 to 30 minutes 31 to 40 minutes 41 to 50 minutes 51 to 60 minutes 1 to 2 hours 2 to 3 hours 3 to 4 hours More than 4 hours
Dell PowerEdge Servers
HP ProLiant Servers
HP Integrity
IBM System x
IBM System z
IBM Power System i, p
Oracle x86
Oracle SPARC
Fujitsu Primergy
Fujitsu Primequest
Fujitsu SPARC

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* 13. Estimate the impact or perceived impact that server OS security has on overall network reliability

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* 14. Rate the security of your server operating system(s). Select ALL that apply

  Excellent Very Good Good Satisfactory Poor Unsatisfactory
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.x
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
SuSE Linux Enterprise 10
SuSE Linux Enterprise 11
Debian GNU/Linux 4
Debian GNU/Linux 5
Ubuntu Server 9
Ubuntu Server 10
HP UX 11i
IBM AIX 5.3
IBM AIX 6
IBM AIX 7
Oracle Solaris 9
Oracle Solaris 10

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* 15. Rate how the security of your server operating system(s) have changed for better or worse over the past 3 years

  Improved somewhat Improved significantly Stayed the same Gotten slightly worse Gotten significantly worse Unsure
Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Apple Mac OS X 10.6
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5.5
SuSE Linux Enterprise 10
SuSE Linux Enterprise 11
Debian GNU/Linux 4
Debian GNU/Linux 5
Ubuntu 9
Ubuntu 10
HP UX 11i v3
IBM AIX 5.3
IBM AIX 6
IBM AIX 7
Oracle Solaris 9
Oracle Solaris 10

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* 16. With respect to security and the importance of monitoring for vulnerabilities which of the following system software components do you feel it is important to monitor? (Select ALL that apply)

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* 17. What is the average age of your main line of business (LOB) server hardware?

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* 18. How often does your firm refresh its main LOB server hardware?

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* 19. If a significant portion of your firm's main LOB server hardware is 3 1/2 years old or older, has there been any adverse impact on server uptime and reliability?

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* 20. Rate your satisfaction with your server hardware vendors' products, service and support

  Excellent Very Good Good Satisfactory Poor Unsatisfactory
Dell
Fujitsu
HP
IBM
Oracle (Sun)
Toshiba

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* 21. Do you have any other comments about specific vendors or the issues that impact server hardware and server OS reliability? NOTE: Please leave your Email address AND your comment in order to be eligible to win the iPad and iPod. All responses are confidential.

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