1. Company Information:

2. Which product from IPM-Software are you currently using?

3. What modules are you currently using? Please check all that apply.

4. How did you first report your specific issue to IPM-Software?

5. How long did it take to get a response to your call? Excluding weekends.

6. How long did it take you to get a resolution to your issue? Excluding weekends.

7. Have you had compliance training?

8. Have you been trained in the software by an approved IPM-Software trainer?

9. Please rate the following areas:

  Poor Fair Average Good Excellent
HELP Files
Ease of use
Training Manual
Update guides/summary

10. Which IPM-Software employee assisted you with your issue?

11. Additional Comments.