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CLIENT SATISFACTION SURVEY

Your feedback helps us improve services for you and others.
Your responses are completely confidential and will not affect your care in any way.
Thank you!
1.Please select the location for which you are filling this survey out
2.Please select the program to which you are enrolled:
3.Time in Program(Required.)
4.Your Experience
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
I was admitted into services in a reasonable amount of time
Program rules and expectations were clearly explained to me
Staff treat me with respect
I feel heard and listened to by staff
I feel safe when receiving services
Staff understand my needs
I am involved in my treatment planning
My treatment plan meets my needs
The facility environment feels welcoming and professional
5.Access and Communication
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
It is easy to contact staff when I need help
I am able to get referrals or resources when needed
Telehealth services are easy to use
The location is accessible for my needs
6.Treatment Outcomes
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
My quality of life has improved since starting services
I am better able to manage my mental health and/or substance use
I am doing better in daily activities (work, school, etc.)
My relationships or support system have improved
7.Overall, how satisfied are you with the services you have receieved?
8.Would you recommend our services to others?
9.What has been the most helpful thing about the services you received?
10.What would improve the services here?
11.Is there anything else you would like to share?
12.Please rate the overall quality of the services provided