The CityPoint Club Member Survey 2013

50% of survey complete.

These surveys are designed to be anonymous so you do not have to give your personal details but if you have specific issues that you may like a response on, it would be helpful to include your name below.

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* 1. Please enter your details here if you wish to do so.

Name

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* 2. Do you consider yourself a;

Fitness enthusiast

Casual exerciser

Struggle to keep motivated

Body builder

Other

Other (please specify)

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* 3. Gender?

Male

Female

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* 4. Have you ever had Spa treatments at the Club?

Yes

If yes, please comment upon your experience

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* 5. Is there any equipment or services that you would like to see at The CityPoint Club that would improve your experience?

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* 6. What is your occupation?

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* 7. Do you live or work in the area?

Live

Work

Both

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* 8. How long have you been a member?

Less than 1 year

1-3 years

3 years or more

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* 9. How often do you come to the gym?

Once a week

Twice a week

3 times a week

4 times a week

5 or more times a week

Once a month

Twice a month

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* 10. Do you feel like you are achieving your fitness goals?

Yes

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* 11. Please rate your satisfaction with the following.

	Very satisfactory	Good	Average	Unsatisfactory	Very unsatisfactory
Your initial experience with the membership team	Your initial experience with the membership team Very satisfactory	Your initial experience with the membership team Good	Your initial experience with the membership team Average	Your initial experience with the membership team Unsatisfactory	Your initial experience with the membership team Very unsatisfactory
Overall cleanliness of the club	Overall cleanliness of the club Very satisfactory	Overall cleanliness of the club Good	Overall cleanliness of the club Average	Overall cleanliness of the club Unsatisfactory	Overall cleanliness of the club Very unsatisfactory
Friendliness and attentiveness of the reception desk staff	Friendliness and attentiveness of the reception desk staff Very satisfactory	Friendliness and attentiveness of the reception desk staff Good	Friendliness and attentiveness of the reception desk staff Average	Friendliness and attentiveness of the reception desk staff Unsatisfactory	Friendliness and attentiveness of the reception desk staff Very unsatisfactory
Your membership offering good value for money	Your membership offering good value for money Very satisfactory	Your membership offering good value for money Good	Your membership offering good value for money Average	Your membership offering good value for money Unsatisfactory	Your membership offering good value for money Very unsatisfactory
Friendliness and helpfulness of the personal trainers	Friendliness and helpfulness of the personal trainers Very satisfactory	Friendliness and helpfulness of the personal trainers Good	Friendliness and helpfulness of the personal trainers Average	Friendliness and helpfulness of the personal trainers Unsatisfactory	Friendliness and helpfulness of the personal trainers Very unsatisfactory
Friendliness and helpfulness of the fitness team	Friendliness and helpfulness of the fitness team Very satisfactory	Friendliness and helpfulness of the fitness team Good	Friendliness and helpfulness of the fitness team Average	Friendliness and helpfulness of the fitness team Unsatisfactory	Friendliness and helpfulness of the fitness team Very unsatisfactory
Friendliness and helpfulness of the Spa team	Friendliness and helpfulness of the Spa team Very satisfactory	Friendliness and helpfulness of the Spa team Good	Friendliness and helpfulness of the Spa team Average	Friendliness and helpfulness of the Spa team Unsatisfactory	Friendliness and helpfulness of the Spa team Very unsatisfactory
Locker/changing rooms	Locker/changing rooms Very satisfactory	Locker/changing rooms Good	Locker/changing rooms Average	Locker/changing rooms Unsatisfactory	Locker/changing rooms Very unsatisfactory
Sauna and steam room	Sauna and steam room Very satisfactory	Sauna and steam room Good	Sauna and steam room Average	Sauna and steam room Unsatisfactory	Sauna and steam room Very unsatisfactory
Swimming pool	Swimming pool Very satisfactory	Swimming pool Good	Swimming pool Average	Swimming pool Unsatisfactory	Swimming pool Very unsatisfactory
Relaxation room	Relaxation room Very satisfactory	Relaxation room Good	Relaxation room Average	Relaxation room Unsatisfactory	Relaxation room Very unsatisfactory
Restaurant	Restaurant Very satisfactory	Restaurant Good	Restaurant Average	Restaurant Unsatisfactory	Restaurant Very unsatisfactory

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* 12. Has a member of the fitness team ever approached you in the gym offering help or advice

Yes

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