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* 1. What School or Business Area are you with?

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* 2. Have you visited the Johns Hopkins Travel Portal www.travel.jhu.edu?

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* 3. Are you the Traveler, Travel Arranger or Both?

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* 4. Did you experience any challenges accessing Concur or completing your profile?

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* 5. If you contacted World Travel Inc. via phone or email was your contact answered promptly?

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* 6. If a call back or return email was required, please indicate how long that took.

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* 7. If you made your reservations through Concur, did you find it easy to use?

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* 8. Were your reservations completed according to your request and profile requirements?

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* 9. Do you feel that the WTI reservationist or Concur offered cost effective and convenient travel options?

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* 10. Did you receive your itinerary promptly?

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* 11. When you received your itinerary, was it correct?

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* 12. Based on your most recent experience, how would you rate the service level of World Travel Inc. ?

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* 13. If you would like someone from the Johns Hopkins Travel Office to follow up with you, please provide your contact information.

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