* 3. Are you the Traveler, Travel Arranger or Both?

* 5. If you contacted World Travel Inc. via phone or email was your contact answered promptly?

* 7. If you made your reservations through Concur, did you find it easy to use?

* 8. Were your reservations completed according to your request and profile requirements?

* 12. Based on your most recent experience, how would you rate the service level of World Travel Inc. ?

* 13. If you would like someone from the Johns Hopkins Travel Office to follow up with you, please provide your contact information.