Tell us what you think of us for a chance to win a $25 Amazon gift card! If you've got 5 minutes, we'd love to hear your thoughts. Survey

Section 1: Please check one answer for each of the following:

Question Title

* 1. Do you have a Waterloo Public Library card?

Yes

No / not sure

Question Title

* 2. On average, how often do you visit the library?

Daily

Weekly

Monthly

Less than once a month

Never

Question Title

* 3. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	Don't know/Not applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know/Not applicable
Additional comments or concerns
Collection (books, DVDs, music, magazines, etc.)	Collection (books, DVDs, music, magazines, etc.) Excellent	Collection (books, DVDs, music, magazines, etc.) Good	Collection (books, DVDs, music, magazines, etc.) Fair	Collection (books, DVDs, music, magazines, etc.) Poor	Collection (books, DVDs, music, magazines, etc.) Don't know/Not applicable
Additional comments or concerns
Online Services (website, catalog, research databases, Hoopla, OverDrive)	Online Services (website, catalog, research databases, Hoopla, OverDrive) Excellent	Online Services (website, catalog, research databases, Hoopla, OverDrive) Good	Online Services (website, catalog, research databases, Hoopla, OverDrive) Fair	Online Services (website, catalog, research databases, Hoopla, OverDrive) Poor	Online Services (website, catalog, research databases, Hoopla, OverDrive) Don't know/Not applicable
Additional comments or concerns
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Excellent	Programs (classes, storytimes, etc.) Good	Programs (classes, storytimes, etc.) Fair	Programs (classes, storytimes, etc.) Poor	Programs (classes, storytimes, etc.) Don't know/Not applicable
Additional comments or concerns
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't know/Not applicable
Additional comments or concerns
Library policies	Library policies Excellent	Library policies Good	Library policies Fair	Library policies Poor	Library policies Don't know/Not applicable
Additional comments or concerns
Computers & printers	Computers & printers Excellent	Computers & printers Good	Computers & printers Fair	Computers & printers Poor	Computers & printers Don't know/Not applicable
Additional comments or concerns
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't know/Not applicable
Additional comments or concerns
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't know/Not applicable
Additional comments or concerns
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know/Not applicable
Additional comments or concerns
Services (faxing, notary, scanning, 3D printing)	Services (faxing, notary, scanning, 3D printing) Excellent	Services (faxing, notary, scanning, 3D printing) Good	Services (faxing, notary, scanning, 3D printing) Fair	Services (faxing, notary, scanning, 3D printing) Poor	Services (faxing, notary, scanning, 3D printing) Don't know/Not applicable
Additional comments or concerns
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/Not applicable
Additional comments or concerns

Question Title

* 4. How important is each of the following library services to you?

	Very important	Important	Somewhat important	Not important	Don't know/Not applicable
Borrowing materials (books, DVDs, music, audiobooks, etc.)	Borrowing materials (books, DVDs, music, audiobooks, etc.) Very important	Borrowing materials (books, DVDs, music, audiobooks, etc.) Important	Borrowing materials (books, DVDs, music, audiobooks, etc.) Somewhat important	Borrowing materials (books, DVDs, music, audiobooks, etc.) Not important	Borrowing materials (books, DVDs, music, audiobooks, etc.) Don't know/Not applicable
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat important	Reference (research assistance from librarians) Not important	Reference (research assistance from librarians) Don't know/Not applicable
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Very important	Programs (classes, storytimes, etc.) Important	Programs (classes, storytimes, etc.) Somewhat important	Programs (classes, storytimes, etc.) Not important	Programs (classes, storytimes, etc.) Don't know/Not applicable
The Hive (the library's creative learning lab)	The Hive (the library's creative learning lab) Very important	The Hive (the library's creative learning lab) Important	The Hive (the library's creative learning lab) Somewhat important	The Hive (the library's creative learning lab) Not important	The Hive (the library's creative learning lab) Don't know/Not applicable
Computers and printers	Computers and printers Very important	Computers and printers Important	Computers and printers Somewhat important	Computers and printers Not important	Computers and printers Don't know/Not applicable
Help using the computers, printers, etc.	Help using the computers, printers, etc. Very important	Help using the computers, printers, etc. Important	Help using the computers, printers, etc. Somewhat important	Help using the computers, printers, etc. Not important	Help using the computers, printers, etc. Don't know/Not applicable
Study rooms	Study rooms Very important	Study rooms Important	Study rooms Somewhat important	Study rooms Not important	Study rooms Don't know/Not applicable
Meeting rooms	Meeting rooms Very important	Meeting rooms Important	Meeting rooms Somewhat important	Meeting rooms Not important	Meeting rooms Don't know/Not applicable
Internet access	Internet access Very important	Internet access Important	Internet access Somewhat important	Internet access Not important	Internet access Don't know/Not applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Very important	ILL (Inter-library loan) Important	ILL (Inter-library loan) Somewhat important	ILL (Inter-library loan) Not important	ILL (Inter-library loan) Don't know/Not applicable
Online services (website, catalog, research databases, Hoopla, OverDrive)	Online services (website, catalog, research databases, Hoopla, OverDrive) Very important	Online services (website, catalog, research databases, Hoopla, OverDrive) Important	Online services (website, catalog, research databases, Hoopla, OverDrive) Somewhat important	Online services (website, catalog, research databases, Hoopla, OverDrive) Not important	Online services (website, catalog, research databases, Hoopla, OverDrive) Don't know/Not applicable
Photocopier	Photocopier Very important	Photocopier Important	Photocopier Somewhat important	Photocopier Not important	Photocopier Don't know/Not applicable
Faxing	Faxing Very important	Faxing Important	Faxing Somewhat important	Faxing Not important	Faxing Don't know/Not applicable
Scanning	Scanning Very important	Scanning Important	Scanning Somewhat important	Scanning Not important	Scanning Don't know/Not applicable
Notary Service	Notary Service Very important	Notary Service Important	Notary Service Somewhat important	Notary Service Not important	Notary Service Don't know/Not applicable
3D printing	3D printing Very important	3D printing Important	3D printing Somewhat important	3D printing Not important	3D printing Don't know/Not applicable
Test proctoring	Test proctoring Very important	Test proctoring Important	Test proctoring Somewhat important	Test proctoring Not important	Test proctoring Don't know/Not applicable
Newspapers and magazines	Newspapers and magazines Very important	Newspapers and magazines Important	Newspapers and magazines Somewhat important	Newspapers and magazines Not important	Newspapers and magazines Don't know/Not applicable
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very important	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat important	Overall, how important is the library to you and your family? Not important	Overall, how important is the library to you and your family? Don't know/Not applicable

Question Title

* 5. How do you typically find out about library programs? Check all that apply.

Library website

Social media (Facebook, Twitter, Instagram)

Newspaper

Library newsletter

Signs and flyers in the library

Word of mouth

Library staff

Don't know / not applicable

Other (please specify)

Section 2: We value your opinions. Please answer the following questions:

Tell us what you think of us for a chance to win a $25 Amazon gift card! If you've got 5 minutes, we'd love to hear your thoughts.

Question Title

* 1. Do you have a Waterloo Public Library card?

Question Title

* 2. On average, how often do you visit the library?

Question Title

* 3. How would you rate each of the following library services?

Question Title

* 4. How important is each of the following library services to you?

Question Title

* 5. How do you typically find out about library programs? Check all that apply.

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* 6. What do you value most about the library?

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* 7. How could the library or its services be improved, if at all?

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* 8. How does the library benefit you or the community?