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Support Impact Survey

Thank you for taking our survey! We want to hear from you about your experiences and satisfaction with our NAMI Bexar Warm Line.

The survey is voluntary and takes only about fifteen minutes. You can stop at any time or skip a question if you would like.

All responses are confidential and will not be shared outside of the NAMI Greater San Antonio team.

By participating, your feedback may help us enhance the NAMI Bexar Warm Line and support our efforts to continue offering this valuable service at no cost to the community.

If you have any questions or concerns about your participation in this , you can contact us at 210-939-9999.
1.How did you hear about the Warm Line?
2.Is this your first time using the Warm Line?
3.On average, how often do you call?
4.What time of day do you usually call?
5.How satisfied were you with your most recent Warm Line call?
VERY DISSATISFIED
DISSATISFIED
NEUTRAL
SATISFIED
VERY SATISFIED
6.How would you rate the support you received
POOR
FAIR
NEUTRAL
GOOD
EXCELLENT
7.Did the staff member you spoke with: (Select all that apply)
8.Would you feel comfortable calling again?
9.How did you feel BEFORE calling the Warm Line?
VERY NEGATIVE
NEGATIVE
NEUTRAL
POSITIVE
VERY POSITIVE
10.How did you feel AFTER calling the Warm Line?
VERY NEGATIVE
NEGATIVE
NEUTRAL
POSITIVE
VERY POSITIVE
11.Who were you seeking help for? (Select all that apply)
12.What kind of support were you seeking? (Select all that apply)
13.Did you utilize the resources we provided for you?
14.Were the resources we sent you helpful?
15.In the past 12 months, have you experienced homelessness (e.g., living on the street, in a shelter, or couch surfing)?
16.If Yes: Do you believe your homelessness was related to any of the following? (Select all that apply)
17.In the past 12 months, how many times have you experienced each of the following?
0 times
1 time
2-3 times
4-5 times
More than 5 times
Unsure
Behavioral health hospital
Emergency room (ER) for mental health reasons
Crisis unit (e.g., SA CORE, MCOT, S.M.A.R.T)
Substance use treatment or rehab facility
Jail or incarceration
Housing instability or homelessness
18.To what extent did calling the Warm Line help you avoid or reduce the following:
Did not help
Somewhat helped
Significantly helped
Not applicable
Emergency room (ER)
Mental health crisis unit (e.g., SA CORE, MCOT, S.M.A.R.T)
Behavioral health hospital
Crisis line (988)
Substance use treatment program
Risk of losing housing
Contact with law enforcement or incarceration
19.In the past 12 months, have you done anything to intentionally harm yourself or tried to end your life?
20.In the past 12 months, have you taken too much of a substance (such as medication, drugs, or alcohol) that led to an overdose?
21.If the Warm Line did not exist, what would you have done instead?
22.What would you like funders or decision-makers to know about why this Warm Line matters?
23.Do you have any suggestions for improving the Warm Line?
24.Do we have permission to share your feedback on communications and marketing material?
25.If you would like to share your name and email, you may enter them below. If not, simply leave the field blank and your response will remain anonymous.