To what extent do you agree with each of the government’s policy objectives for Post Office?

[1-5 scale: 1 = Strongly agree, 2 = somewhat agree, 3 = neither agree nor disagree, 4 = somewhat disagree, 5 = strongly disagree]

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* 1. For the Post Office network to provide critical postal, banking, government and utility bill-payment services to those who cannot or will not get them elsewhere.

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* 2. For the Post Office network to be made up mostly of permanent and ‘full hours’ branches offering a wide range of services alongside a retail offering as these branches provide the most benefit to communities

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* 3. For the Post Office network to support high streets, acting as a stimulant and visible sign of incremental economic activity.

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* 4. For Post Office to be an organisation with a positive culture; that is run in an accountable and transparent way; and delivers benefits for and represents the interests of postmasters, partners, their customers, employees and communities.

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* 5. For Post Office to become an organisation that adapts to changing markets with lower reliance on government funding.

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* 6. Please explain why you agree or disagree with each of the government’s policy objectives for Post Office.

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These questions (Q7-8) refer to Chapter 3. A Post Office fit for the modern age.

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* 7. In this Green Paper, government assesses that Post Office’s role will change in the following ways over the next five to ten years:

* For postal services, government expects Post Office to continue on its journey to enable branches to become multi-carrier hubs while working closely with the new ownership of Royal Mail on any proposals to increase collaboration between these two national institutions

* For cash and banking, Banking Framework 4 secures Post Office’s important role in providing services to the end of the decade. The government would welcome continued collaboration between Post Office and the banking sector, on a commercial basis and will look to host joint discussions with Post Office and the banking sector in the coming months

* For government services, while many people increasingly prefer to access government services online, Post Office is well placed to continue supporting digitally excluded and vulnerable customers who need or prefer in-person services

Do you agree with this assessment of how Post Office’s role in postal services, cash and banking services, and government services will change over the next five to ten years?

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* 8. Please explain your answer and add any further comments

These questions (Q9-15) refer to Chapter 4. How to operate Post Office’s branch network to best deliver the policy objectives.

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* 9. Which of the following policy options for what a future Post Office network could look like do you prefer:

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* 10. Please explain your preference

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* 11. If you have any alternative suggestions for how the network requirements should change, please set them out here

[1-5 scale: Strongly agree, 2 = somewhat agree, 3 = neither agree nor disagree, 4 = somewhat disagree, 5 = strongly disagree]

We are interested in your views on the minor options for how the network requirements should change. To what extent do you agree with the following options?

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* 12. To what extent do you agree with the following options: introduce customer service targets.

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* 13. To what extent do you agree with the following options: Review the postcode access criteria.

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* 14. To what extent do you agree with the following options: Review what counts as a Post Office branch.

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* 15. Please explain your answers [free text]

These questions (Q16-32) refer to Chapter 5: Reforming the governance and long-term ownership arrangements for Post Office.

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* 16. The existing governance structures have postmaster non-executive directors on the Post Office Board, alongside Post Office’s new Consultative Council and Postmaster Panel.

Do you believe that these existing governance structures are sufficient for achieving Post Office’s cultural transformation?

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* 17. Please explain your answers [free text]

We are interested in your views on whether various aspects of the current governance model need to be changed. To what extent do you agree with the following statements about Post Office’s governance model

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* 18. To what extent do you agree with the following statement: Postmaster engagement bodies should be set up to be permanent.

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* 19. To what extent do you agree with the following statement: Postmaster engagement bodies should be set up with a clear remit.

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* 20. To what extent do you agree with the following statement: Postmaster engagement bodies should be independent of Post Office.

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* 21. To what extent do you agree with the following statement: Any additional governance measures should only be introduced if they do not slow down Post Office’s Transformation Plan.

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* 22. To what extent do you agree with the following statement: Postmasters should be able to input more than they currently do into government’s decisions on Post Office.

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* 23. To what extent do you agree with the following statement: Engagement bodies should include more diverse membership, such as consumer groups and special interest groups, rather than just postmasters

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* 24. To what extent do you agree with the following statement: Postmasters should be represented by an organisation not funded by Post Office.

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* 25. To what extent do you agree with the following statement: Post Office should be free to consult a wide range of groups representing postmasters on issues such as remuneration and contractual issues.

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* 26. Which of the following aspects of the governance model that could be changed is the most important to you? Please select one answer only.

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* 27. Which of the following options for managing Post Office in the long term do you think government should pursue:

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* 28. We are interested in your views on longer-term governance options.

To what extent do you agree or disagree with the following statement: In a potential mutual model postmasters should not take on overall financial liabilities for the organisation.

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* 29. To what extent do you agree or disagree with the following statement: Under mutualisation Post Office should be completely independent from government.

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* 30. To what extent do you agree or disagree with the following statement: In a potential mutual model, only postmasters and strategic partners should be able to be members.

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* 31. To what extent do you agree or disagree with the following statement: Post Office should be given more independence from government once Post Office has achieved its cultural and financial policy objectives.

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* 32. Apart from the changes and options suggested in questions 12-15, do you have any other suggestions for how governance arrangements for Post Office should change in the short or longer term?

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* 33. Do you have any other views on the points raised in this consultation that you feel the government should consider regarding the future of Post Office?

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