COVID-19 Restaurant Impact Survey

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* 1. What best describes your restaurant type?

Independent restaurant

Franchise of single brand

Franchise of multiple brands

Large restaurant chain

Other (please specify)

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* 2. What best describes your restaurant scale?

Regional

National

Global

Other (please specify)

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* 3. What best describes your restaurant segment?

Quick service

Fast-casual

Casual dining

Fine dining

Other (please specify)

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* 4. What best describes your role?

Restaurant owner

Restaurant operators, manager

Restaurant staff, host, server, chef

Corporate employee, IT, operations, finance

C-suite executive, president

Other (please specify)

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* 5. How long has your restaurant been in operation (before the pandemic)?

1-4 years

5-7 years

8-10 years

10+ years

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* 6. Please rank the most challenging or concerning aspects of COVID-19 (#1 being the most challenging and #5 being the least challenging).

Loss of revenue

Shifting staff roles or furloughs

Pivoting to off-premise only offerings

Cleanliness and safety of our employees and guests

Creating menu offerings that are more viable for take-out and delivery operations

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* 7. What strategies did you deploy to help maintain day-to-day operations during the pandemic?

Delivery and take-out

Contactless delivery

Grocery store

LTO promotions; less expensive items, rare items, free delivery, etc.)

Closed (to help flatten the curve and reduce employee risk)

Other (please specify)

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* 8. Did you have any off-premise technology in place prior to the pandemic?

I did not previously offer delivery/takeout prior to the pandemic, I started my own delivery services manually

I did not previously offer delivery/takeout prior to the pandemic, I am using a third-party delivery service like GrubHub, Postmates, Uber Eats, DoorDash, etc.

I previously used a third-party delivery service and continue to do so during the pandemic

I am not offering delivery or takeout during the pandemic.

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* 9. To what percentage are you operational during the pandemic?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. What specific pieces of technology have been essential in maintaining operations during this time? (Write N/A if not applicable).

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* 11. What is the expected time frame to recover and recoup any losses after the pandemic has ended?

1-3 months

4-6 months

7-9 months

10 months - 1 year

1+ years

Too early to tell

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* 12. What will be your main focus once the pandemic is contained?

	Not Important	Slightly Important	Moderately Important	Important	Very Important
Hiring & employee retention	Hiring & employee retention Not Important	Hiring & employee retention Slightly Important	Hiring & employee retention Moderately Important	Hiring & employee retention Important	Hiring & employee retention Very Important
Continuing to streamline takeout and delivery options	Continuing to streamline takeout and delivery options Not Important	Continuing to streamline takeout and delivery options Slightly Important	Continuing to streamline takeout and delivery options Moderately Important	Continuing to streamline takeout and delivery options Important	Continuing to streamline takeout and delivery options Very Important
Digitalizing our services through the use of technology	Digitalizing our services through the use of technology Not Important	Digitalizing our services through the use of technology Slightly Important	Digitalizing our services through the use of technology Moderately Important	Digitalizing our services through the use of technology Important	Digitalizing our services through the use of technology Very Important
Win back foot and dine-in traffic with promotions	Win back foot and dine-in traffic with promotions Not Important	Win back foot and dine-in traffic with promotions Slightly Important	Win back foot and dine-in traffic with promotions Moderately Important	Win back foot and dine-in traffic with promotions Important	Win back foot and dine-in traffic with promotions Very Important
Continuing social distancing by updating FOH floor plans and layouts	Continuing social distancing by updating FOH floor plans and layouts Not Important	Continuing social distancing by updating FOH floor plans and layouts Slightly Important	Continuing social distancing by updating FOH floor plans and layouts Moderately Important	Continuing social distancing by updating FOH floor plans and layouts Important	Continuing social distancing by updating FOH floor plans and layouts Very Important
Creating SOPs to focus on safety and cleanliness of operations	Creating SOPs to focus on safety and cleanliness of operations Not Important	Creating SOPs to focus on safety and cleanliness of operations Slightly Important	Creating SOPs to focus on safety and cleanliness of operations Moderately Important	Creating SOPs to focus on safety and cleanliness of operations Important	Creating SOPs to focus on safety and cleanliness of operations Very Important

Other (please specify)

COVID-19 Restaurant Impact Survey

Question Title

* 1. What best describes your restaurant type?

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* 2. What best describes your restaurant scale?

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* 3. What best describes your restaurant segment?

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* 4. What best describes your role?

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* 5. How long has your restaurant been in operation (before the pandemic)?

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* 6. Please rank the most challenging or concerning aspects of COVID-19 (#1 being the most challenging and #5 being the least challenging).

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* 7. What strategies did you deploy to help maintain day-to-day operations during the pandemic?

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* 8. Did you have any off-premise technology in place prior to the pandemic?

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* 9. To what percentage are you operational during the pandemic?

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* 10. What specific pieces of technology have been essential in maintaining operations during this time? (Write N/A if not applicable).

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* 11. What is the expected time frame to recover and recoup any losses after the pandemic has ended?

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* 12. What will be your main focus once the pandemic is contained?

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* 13. Is there anything you’re doing better or any area wherein you’re excelling more since the pandemic? (Write N/A if not applicable).

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* 14. What resources would be helpful for you at this time? (Write N/A if not applicable).