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Construction Disputes Survey
1.
Which best describes your organisation?
Main contractor
Specialist or subcontractor
Architect or design practice
Engineering consultancy
Cost consultant or project manager
Client or developer
Other (please specify)
2.
How many people work in your organisation?
Fewer than 50
50 to 249
250 to 999
1,000 or more
3.
Which best describes your role?
Project or construction manager
Design or technical
Commercial or quantity surveying
Director or senior leadership
Information management or IT
Other (please specify)
4.
Which contractual or project issues concern you most because they could lead – or have already led – to a dispute involving your organisation? Select up to three.
Payment or valuation
Variations or changes in scope
Delays and extensions of time
Design responsibility or errors
Defects or quality issues
Contract interpretation or unclear responsibilities
Poor communication or unclear instructions
Incomplete or inaccurate project information
Failure to maintain adequate project records
Other (please specify)
5.
Which recent or future legislative changes are causing your organisation most concern about potential disputes or liabilities? Select up to three.
Building safety legislation and associated liability for historic defects
Disputes relating to public-sector procurement, under the Procurement Act 2023
Changes to payment terms and construction retentions, under the Commercial Payments Bill
Other legislation or regulatory changes (please specify)
6.
If a contractual issue were to happen – or has happened – which factors would make it most difficult to resolve? Select up to three.
Unclear contractual responsibilities
Disagreement over what was agreed or instructed
Incomplete or inconsistent records
Difficulty finding relevant project information
Information spread across different systems or people
Poor communication between parties
Lack of timely escalation or decision-making
Other (please specify)
7.
Over the past three years, would you say the risk of construction disputes affecting your organisation has:
Increased significantly
Increased somewhat
Stayed about the same
Decreased somewhat
Decreased significantly
8.
Which types of project information do you think are most important in preventing or resolving contractual disputes? Select up to three.
Emails and other correspondence
Contract documents
Drawings and models
Meeting minutes
Site records and diaries
Instructions and change records
Programme records
Photographs or video
Information held within a CDE or document management system
Other (please specify)
9.
If your organisation became involved in a contractual dispute today, how confident are you that you could produce a reliable audit trail of the relevant project communications?
Very confident
Fairly confident
Not very confident
Not at all confident
10.
Where are project emails and other correspondence typically stored in your organisation? Select all that apply.
Individual email inboxes
Shared email inboxes
Shared network drives or folders
Common data environment (CDE)
Document management system
Don’t know
Other (please specify)
11.
What is the biggest barrier to improving how your organisation manages project information? Select one.
Budget
Lack of suitable technology or tools
Staff habits and behaviour
Time and resources needed to implement change
Lack of senior management support
Difficulty integrating different systems
We are satisfied with our current approach
12.
To what extent are regulatory and contractual requirements increasing the importance of maintaining accurate, accessible project records?
Significantly
Somewhat
Very little
Not at all
13.
Is your organisation using or considering AI to help file, search or manage project information?
Already using it
Planning to use it within the next 12 months
Considering it
No plans
14.
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