New Client Survey * symbolizes required questions OK Question Title * Why did you choose Drake Bank as your financial partner? Please check all that apply. Bank location Bank products & services Approached by a bank employee Positive client experience Advertisement Referral Online services Reputation in the community Other (please specify) OK Question Title * What type of relationship do you have with us? Business Banking Personal Banking Business & Personal Banking OK Question Title * How well did our team explain the steps and manage your expectations? Not At All Well Extremely Well Not At All Well Extremely Well OK Question Title * Did we meet your expectations for timeliness and responsiveness? Definitely Not Definitely Yes Definitely Not Definitely Yes OK Question Title * How satisfied were you with your overall experience? Not at all satisfied Not so satisfied Somewhat satisfied Very satisfied Extremely satisfied Not at all satisfied Not so satisfied Somewhat satisfied Very satisfied Extremely satisfied OK Question Title * How likely is it that you would recommend Drake Bank to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * The experience of each client within our community matters. Did you feel like you belonged at Drake Bank? Strongly disagree Disagree Agree Strongly agree Strongly disagree Disagree Agree Strongly agree OK Question Title * Are there specific improvement suggestions or an exceptional experience you’d like to share with us? OK Question Title * If you would like us to contact you directly regarding your experience, please provide your name and contact details below. OK DONE