We’re in process of revamping our customer information system used for utility billing services. This multi-year project started last year and is set to go live next fall. We’re excited about the new change because it means improved services for you, the customer.
A key component of this system includes the development of a smartphone app and a mobile-enabled website designed to provide increased customer service and contact for Roseville utility customers right at your fingertips.
As we develop the new information system, we want to obtain your thoughts and ideas because the best services include feedback from the customer. Once we cull the responses, we will use the data to inform the development of these tools initially and keep it for future use as updates occur overtime.
We hope that you can take a few minutes to answer these questions, which will be reported in aggregate.
Act fast because the survey will close November 10, and we want to be sure your voice is heard!
City of Roseville
