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Hettich's Survey

Dear valued customer/partner,
 
Hettich is constantly working to improve the quality of our products and services. As a valued customer/partner, we invite you to complete a short survey about our company and your overall experience with Hettich Canada. As a gesture of our appreciation for your time, your name will be entered into a draw for a chance to win a trip for two to Germany*!
 
Your feedback will be used to improve our quality of services and better serve you in the future. Our goal is to give our customers/prospects and partners a voice and create an experience barometer in order to improve their experience with us.
 
  • The survey should only take around 5 minutes to complete. 
  • The survey will be available from October 5, 2022 at 12:01 am (ET) and closes on December 9, 2022 at 11:59 pm (ET).
 
If you have any questions concerning the survey, please email us at marketing-canada@hettich.com.
 
Your input is much appreciated!
Hettich Canada

 
*Please see the Terms and Conditions at www.hettich.com
1.Name (first and last name):(Required.)
2.Company name:(Required.)
3.Title:(Required.)
4.Phone number:(Required.)
5.Email Address:(Required.)
6.Which best describes your profession?(Required.)
7.Are you a Hettich customer?(Required.)
If your answer is YES, please go directly to question number 7.
If your answer is NO, please go directly to question number 19.
8.Have you ever specified a Hettich product?
9.How well do our products meet your needs?
10.Based on your overall experience, how satisfied are you with our services?
11.Overall, how satisfied or dissatisfied are you with our company?
12.How do you prefer to interact with your sales representative:
13.How many times would you like to interact with a Hettich sales representative annually?
14.Based on your overall experience, how satisfied are you with our internal customer service?
15.Overall, how would you rate the quality of your customer service experience?
16.How responsive has our customer service team been to your questions/concerns about our products?
17.In order to address any concerns and offer optimal service, would a response by email or phone within 24 hours be sufficient?
18.How many times per week do you reach out to our customer service team?
19.How do you prefer to interact with our customer service team?
20.When meeting with customers, do you discuss hardware?
If your answer is NO then go to question 20.
21.I don’t talk about hardware during my meeting with my customers, because:
22.Are you an independent designer?
23.Do you know that Hettich offers an Internal organisation kitchen program?
24.If your answer is NO, would you like to receive more information about it?
25.Since you are not a Hettich customer, please let us know why?
26.Who is your current hardware supplier?
27.Would you like to connect with a Hettich sales representative?
28.Please provide additional comments, questions, or concerns.(Required.)

Thank you for your assistance!

Hettich Canada