Dear valued customer/partner,
 
Hettich is constantly working to improve the quality of our products and services. As a valued customer/partner, we invite you to complete a short survey about our company and your overall experience with Hettich Canada. As a gesture of our appreciation for your time, your name will be entered into a draw for a chance to win a trip for two to Germany*!
 
Your feedback will be used to improve our quality of services and better serve you in the future. Our goal is to give our customers/prospects and partners a voice and create an experience barometer in order to improve their experience with us.
 
  • The survey should only take around 5 minutes to complete. 
  • The survey will be available from October 5, 2022 at 12:01 am (ET) and closes on December 9, 2022 at 11:59 pm (ET).
 
If you have any questions concerning the survey, please email us at marketing-canada@hettich.com.
 
Your input is much appreciated!
Hettich Canada

 
*Please see the Terms and Conditions at www.hettich.com

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* 1. Name (first and last name):

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* 2. Company name:

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* 3. Title:

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* 4. Phone number:

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* 5. Email Address:

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* 6. Which best describes your profession?

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* 7. Are you a Hettich customer?

If your answer is YES, please go directly to question number 7.
If your answer is NO, please go directly to question number 19.

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* 8. Have you ever specified a Hettich product?

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* 9. How well do our products meet your needs?

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* 10. Based on your overall experience, how satisfied are you with our services?

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* 11. Overall, how satisfied or dissatisfied are you with our company?

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* 12. How do you prefer to interact with your sales representative:

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* 13. How many times would you like to interact with a Hettich sales representative annually?

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* 14. Based on your overall experience, how satisfied are you with our internal customer service?

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* 15. Overall, how would you rate the quality of your customer service experience?

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* 16. How responsive has our customer service team been to your questions/concerns about our products?

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* 17. In order to address any concerns and offer optimal service, would a response by email or phone within 24 hours be sufficient?

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* 18. How many times per week do you reach out to our customer service team?

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* 19. How do you prefer to interact with our customer service team?

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* 20. When meeting with customers, do you discuss hardware?

If your answer is NO then go to question 20.

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* 21. I don’t talk about hardware during my meeting with my customers, because:

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* 22. Are you an independent designer?

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* 23. Do you know that Hettich offers an Internal organisation kitchen program?

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* 24. If your answer is NO, would you like to receive more information about it?

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* 25. Since you are not a Hettich customer, please let us know why?

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* 26. Who is your current hardware supplier?

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* 27. Would you like to connect with a Hettich sales representative?

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* 28. Please provide additional comments, questions, or concerns.


Thank you for your assistance!

Hettich Canada

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