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Domestic Abuse Policy Consultation

We are seeking feedback on our new Domestic Abuse Policy, which has been written to reflect recent legislative changes and national guidance. The policy is designed to safeguard and support individuals affected by domestic abuse while protecting their rights.
The policy sets out:
  • How ACHA will respond to customers experiencing domestic abuse
  • How our staff will provide safe, supportive and trauma-informed services
  • Our commitment to treating customers with compassion, dignity and understanding

Your views are important and will help ensure that the policy continues to meet the needs of our customers and communities. Here’s how to provide your feedback:

Read the policy here Draft-Domestic-Abuse-Policy

The consultation closes on Friday 14th August 2026.

If you would like a paper copy of the draft policy and survey questions, or if you would like it either in an alternate format, please contact 0800 028 2755 or email achacustomerservicecentre@acha.co.uk
1.After reading the policy, do you feel it clearly explains how ACHA will support people experiencing domestic abuse?
2.Do you feel the policy is written in a way that is easy to understand?
3.Do you feel the policy demonstrates a commitment to treating people affected by domestic abuse with dignity, respect and compassion?
4.Do you think the policy clearly explains how ACHA staff will respond to reports of domestic abuse?
5.Do you feel the policy provides enough information about the support and assistance available to customers experiencing domestic abuse?
6.Do you feel confident that ACHA would handle reports of domestic abuse in a sensitive and supportive manner?
7.Is there anything in the policy that you found unclear or difficult to understand?
8.Are there any additional measures or services that you think ACHA should consider to better support people experiencing domestic abuse?
9.Overall, do you agree with the proposed Domestic Abuse Policy?
10.Do you have any other comments or suggestions on the proposed Domestic Abuse Policy?
11.Thank you for taking the time to complete this survey.
Please complete your contact details (leave blank if preferred)
If you are experiencing domestic abuse, are concerned about someone else's safety, or would like confidential advice, please contact ACHA on 0800 028 2755

If anyone is in immediate danger, contact the Police or Emergency Services by calling 999.

Independent Support & Advice

Argyll & Bute Women's Aid (ABWA) - 01369 706636

Scottish Domestic Abuse & Forced Marriage Helpline (24hrs) – 0800 027 1234

ASSIST - An independent advocacy service for survivors - 0141 276 7710