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ERS Customer Service Survey (for office visits)
Thank you for visiting the ERS. Please help us by taking a few minutes to tell us about the service you received from the ERS.
1.
Please provide the following information for any possible follow-up
First and Last Name
Email Address
Phone Number
2.
Reason for visiting the ERS (check all that apply):
Questions about benefits or eligibility
Filing for your retirement
Filing for other benefits
Pension and/or tax information
Dropping off forms
Other (please specify)
*
3.
Did you have an appointment with ERS?
(Required.)
Yes
No
If yes, what was the date and time of your appointment?
4.
Which ERS representative(s) assisted you in your visit? or Name(s) of ERS representative(s) that assisted you.
*
5.
The ERS representative(s) was able to answer my ERS related questions.
(Required.)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
*
6.
How would you rate your overall experience?
(Required.)
Very Satisifed
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Very Satisifed
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
7.
Please provide any comments you have on the service you received, telling us how we are doing and how we can improve:
