Hennepin County - Transportation Experience Survey

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* 1. Which of the following transportation services have you used in the past?

Metro Light Rail

Metro Transit bus routes

Metro Mobility (ADA paratransit)

Transit Link (Dial-a-Ride)

Plymouth Metrolink

Maple Grove Transit

Southwest Transit

Taxi, Uber, or Lyft

Other (please specify)

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* 2. What motivates you to ride public transit (i.e., a public bus, train, or other mode of shared transportation)? Please select up to three reasons that are most important to you.

I ride to save money

It is convenient for me

I cannot drive for legal or medical reasons

I prefer not to drive

I do not have access to a personal vehicle

I find it difficult to rely on getting rides from friends or family

I am doing my part for the environment

Other (please specify)

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* 3. How often do you use public transit to get to work?

5-7 days per week

2-4 days per week

About once a week

A few days per month

Once a month or less

Never

Retired or not currently working

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* 4. Does lack of transportation prevent you from getting to work or seeking employment?

Yes

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* 5. How often do you ride public transit for shopping, errands, or other business (visiting family or friends, accessing healthcare, traveling to entertainment destinations, etc.)?

5-7 days per week

2-4 days per week

About once a week

A few days per month

Once a month or less

Never

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* 6. Are there destinations you need to get to that you cannot reach by public transit?

Yes (please specify)

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* 7. Why can’t you reach these destinations using public transit?

There is no transit service to this destination

It takes too long to get there using transit

Transit is not on- time or reliable

Transit is not available at the time of day I would like to travel

Transit services are difficult to understand or navigate

Transit is not available on the day I would like to travel

I don’t feel safe while riding transit or waiting at stops

Transit fares are too expensive to get to my destination

Not applicable

Other (please specify)

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* 8. Do you typically need assistance (i.e. from a friend, family member, or caregiver) in order to safely use public transit services?

Yes

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* 9. Do you attend day support services, such as Day Training and Habilitation (DTH) or adult day care?

Yes

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* 10. If you attend day support services, what transportation do you use to get there? Select all that apply.

The day support program picks me up

Metro Mobility

Metro Transit bus routes and/or light rail

A family member or friend drives me

Other (please specify)

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* 11. Do you use a mobility aid, like a wheelchair, walker, or cane?

Yes

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* 12. Do you own and regularly use a smartphone?

Yes

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* 13. On a scale of 1 to 5, with 5 being the best, how satisfied are you with the following aspects of public transit services provided in Hennepin County?

	1	2	3	4	5
Hours of service (hours of the day that the bus is running)	Hours of service (hours of the day that the bus is running) 1	Hours of service (hours of the day that the bus is running) 2	Hours of service (hours of the day that the bus is running) 3	Hours of service (hours of the day that the bus is running) 4	Hours of service (hours of the day that the bus is running) 5
Fares	Fares 1	Fares 2	Fares 3	Fares 4	Fares 5
Wait times (how long you must wait to get on the bus)	Wait times (how long you must wait to get on the bus) 1	Wait times (how long you must wait to get on the bus) 2	Wait times (how long you must wait to get on the bus) 3	Wait times (how long you must wait to get on the bus) 4	Wait times (how long you must wait to get on the bus) 5
Cleanliness	Cleanliness 1	Cleanliness 2	Cleanliness 3	Cleanliness 4	Cleanliness 5
Safety	Safety 1	Safety 2	Safety 3	Safety 4	Safety 5
Customer service and communications	Customer service and communications 1	Customer service and communications 2	Customer service and communications 3	Customer service and communications 4	Customer service and communications 5
Travel times (how long your bus trip is)	Travel times (how long your bus trip is) 1	Travel times (how long your bus trip is) 2	Travel times (how long your bus trip is) 3	Travel times (how long your bus trip is) 4	Travel times (how long your bus trip is) 5
Reliability (how often the bus arrives when you expect it to)	Reliability (how often the bus arrives when you expect it to) 1	Reliability (how often the bus arrives when you expect it to) 2	Reliability (how often the bus arrives when you expect it to) 3	Reliability (how often the bus arrives when you expect it to) 4	Reliability (how often the bus arrives when you expect it to) 5
Scheduling ease (how easy it is to schedule a public transit ride)	Scheduling ease (how easy it is to schedule a public transit ride) 1	Scheduling ease (how easy it is to schedule a public transit ride) 2	Scheduling ease (how easy it is to schedule a public transit ride) 3	Scheduling ease (how easy it is to schedule a public transit ride) 4	Scheduling ease (how easy it is to schedule a public transit ride) 5
Location of bus routes (the bus takes you where need to go)	Location of bus routes (the bus takes you where need to go) 1	Location of bus routes (the bus takes you where need to go) 2	Location of bus routes (the bus takes you where need to go) 3	Location of bus routes (the bus takes you where need to go) 4	Location of bus routes (the bus takes you where need to go) 5

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* 14. Which of the following changes would encourage you to ride public transit more often? Please select up to three.

If I received training for how to use public transit

If I moved or changed jobs

If rides could be booked on-demand, like an Uber or Lyft

More affordable fares

Longer hours of operation (starting earlier in the morning or running later into the evenings)

Faster travel times

Service expands to more destinations I need to reach

More reliable service

Better process for scheduling rides (e.g. on paratransit)

Better customer service (friendly staff, helpful communications)

Cleaner vehicles

Technology features (e.g. mobile app to show real-time vehicle locations and book/pay for rides)

Upgrades to bus stops (e.g. seating, shelters from the elements)

None of the above

Other (please specify)

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* 15. How do you pay for public transit?

Go-To Card

Ticket machine

Metro Transit mobile app

Cash

Other (please specify)

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* 16. How did you get your Go-To Card (if you use one)?

I purchased my Go-To Card

I received a Go-To Card from a Human Services Agency

I don’t use a Go-To Card

Other (please specify)

Hennepin County - Transportation Experience Survey

Question Title

* 1. Which of the following transportation services have you used in the past?

Question Title

* 2. What motivates you to ride public transit (i.e., a public bus, train, or other mode of shared transportation)? Please select up to three reasons that are most important to you.

Question Title

* 3. How often do you use public transit to get to work?

Question Title

* 4. Does lack of transportation prevent you from getting to work or seeking employment?

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* 5. How often do you ride public transit for shopping, errands, or other business (visiting family or friends, accessing healthcare, traveling to entertainment destinations, etc.)?

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* 6. Are there destinations you need to get to that you cannot reach by public transit?

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* 7. Why can’t you reach these destinations using public transit?

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* 8. Do you typically need assistance (i.e. from a friend, family member, or caregiver) in order to safely use public transit services?

Question Title

* 9. Do you attend day support services, such as Day Training and Habilitation (DTH) or adult day care?

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* 10. If you attend day support services, what transportation do you use to get there? Select all that apply.

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* 11. Do you use a mobility aid, like a wheelchair, walker, or cane?

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* 12. Do you own and regularly use a smartphone?

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* 13. On a scale of 1 to 5, with 5 being the best, how satisfied are you with the following aspects of public transit services provided in Hennepin County?

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* 14. Which of the following changes would encourage you to ride public transit more often? Please select up to three.

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* 15. How do you pay for public transit?

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* 16. How did you get your Go-To Card (if you use one)?

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* 17. Is there anything else you would like to share with us about your experience riding public transit in Hennepin County?