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Hennepin County - Transportation Experience Survey
The following questions seek to understand your experience using transportation services available in Hennepin County.
1.
Which of the following transportation services have you used in the past?
Metro Light Rail
Metro Transit bus routes
Metro Mobility (ADA paratransit)
Transit Link (Dial-a-Ride)
Plymouth Metrolink
Maple Grove Transit
Southwest Transit
Taxi, Uber, or Lyft
Other (please specify)
2.
What motivates you to ride public transit (i.e., a public bus, train, or other mode of shared transportation)? Please select up to three reasons that are most important to you.
I ride to save money
It is convenient for me
I cannot drive for legal or medical reasons
I prefer not to drive
I do not have access to a personal vehicle
I find it difficult to rely on getting rides from friends or family
I am doing my part for the environment
Other (please specify)
3.
How often do you use public transit to get to work?
5-7 days per week
2-4 days per week
About once a week
A few days per month
Once a month or less
Never
Retired or not currently working
4.
Does lack of transportation prevent you from getting to work or seeking employment?
Yes
No
5.
How often do you ride public transit for shopping, errands, or other business (visiting family or friends, accessing healthcare, traveling to entertainment destinations, etc.)?
5-7 days per week
2-4 days per week
About once a week
A few days per month
Once a month or less
Never
6.
Are there destinations you need to get to that you cannot reach by public transit?
No
Yes (please specify)
7.
Why can’t you reach these destinations using public transit?
There is no transit service to this destination
It takes too long to get there using transit
Transit is not on- time or reliable
Transit is not available at the time of day I would like to travel
Transit services are difficult to understand or navigate
Transit is not available on the day I would like to travel
I don’t feel safe while riding transit or waiting at stops
Transit fares are too expensive to get to my destination
Not applicable
Other (please specify)
8.
Do you typically need assistance (i.e. from a friend, family member, or caregiver) in order to safely use public transit services?
Yes
No
9.
Do you attend day support services, such as Day Training and Habilitation (DTH) or adult day care?
Yes
No
10.
If you attend day support services, what transportation do you use to get there? Select all that apply.
The day support program picks me up
Metro Mobility
Metro Transit bus routes and/or light rail
A family member or friend drives me
Other (please specify)
11.
Do you use a mobility aid, like a wheelchair, walker, or cane?
Yes
No
12.
Do you own and regularly use a smartphone?
Yes
No
13.
On a scale of 1 to 5, with 5 being the best, how satisfied are you with the following aspects of public transit services provided in Hennepin County?
1
2
3
4
5
Hours of service (hours of the day that the bus is running)
1
2
3
4
5
Fares
1
2
3
4
5
Wait times (how long you must wait to get on the bus)
1
2
3
4
5
Cleanliness
1
2
3
4
5
Safety
1
2
3
4
5
Customer service and communications
1
2
3
4
5
Travel times (how long your bus trip is)
1
2
3
4
5
Reliability (how often the bus arrives when you expect it to)
1
2
3
4
5
Scheduling ease (how easy it is to schedule a public transit ride)
1
2
3
4
5
Location of bus routes (the bus takes you where need to go)
1
2
3
4
5
14.
Which of the following changes would encourage you to ride public transit more often? Please select up to three.
If I received training for how to use public transit
If I moved or changed jobs
If rides could be booked on-demand, like an Uber or Lyft
More affordable fares
Longer hours of operation (starting earlier in the morning or running later into the evenings)
Faster travel times
Service expands to more destinations I need to reach
More reliable service
Better process for scheduling rides (e.g. on paratransit)
Better customer service (friendly staff, helpful communications)
Cleaner vehicles
Technology features (e.g. mobile app to show real-time vehicle locations and book/pay for rides)
Upgrades to bus stops (e.g. seating, shelters from the elements)
None of the above
Other (please specify)
15.
How do you pay for public transit?
Go-To Card
Ticket machine
Metro Transit mobile app
Cash
Other (please specify)
16.
How did you get your Go-To Card (if you use one)?
I purchased my Go-To Card
I received a Go-To Card from a Human Services Agency
I don’t use a Go-To Card
Other (please specify)
17.
Is there anything else you would like to share with us about your experience riding public transit in Hennepin County?
