West Toronto DEP - Client Satisfaction 2022/2023 Question Title * 1. Please choose your Community Health Centre location Access Alliance LAMP East Mississauga Four Villages Stonegate Davenport Perth Question Title * 2. Age 18-44 45-64 65+ Question Title * 3. Gender Male Female Transgender Intersex Other Prefer not to answer Not Stated Question Title * 4. How long have you been with West Toronto Diabetes Education Program? Less than 6 months 6months - 1 year 1-3 years 3-5 years Longer than 5 years Question Title * 5. Is English your preferred language ? Yes No If no, please specify Question Title * 6. My appointments are accessible (easy to get to). Always Sometimes Never Not Applicable Question Title * 7. Transportation is a problem for me. Always Sometimes Never Not applicable Question Title * 8. If needed, a bus ticket (TTC or MIT) has been offered to me Always Sometimes Never Not Applicable Question Title * 9. When the time of an appointment does not work for me, another time is offered in a timely manner. Always Sometimes Never Not Applicable Question Title * 10. I am offered the option to choose an onsite or virtual (phone or video) appointment according to my preference. Always Sometimes Never Not Applicable Question Title * 11. My preferred appointment method is virtual (phone or video). Always Sometimes Never Not applicable Question Title * 12. I use social media (Facebook, X (Twitter), Instagram, TikTok) to access diabetes education resources. Always Sometimes Never Not applicable Question Title * 13. I have been given access to Zoom or onsite group sessions. Always Sometimes Never Not applicable Question Title * 14. I am able to get services in the language of my choice. Always Sometimes Never Not Applicable Question Title * 15. West Toronto Diabetes Education Program resources provided through Facebook, X (Twitter), Instagram, and Website are effective in supporting my self-management. Always Sometimes Never Not Applicable Question Title * 16. West Toronto Diabetes Education Program resources provided to me though printouts, mail, or email are effective in supporting my self-management. Always Sometimes Never Not Applicable Question Title * 17. My healthcare provider at West Toronto Diabetes Education Program spends enough time with me and addresses my questions. Always Sometimes Never Not Applicable Question Title * 18. My health care provider at West Toronto Diabetes Education Program involves me in decisions and options for managing my diabetes. Always Sometimes Never Not Applicable Question Title * 19. Staff at West Toronto Diabetes Education Program have provided me with the skills and knowledge I need to help me manage my diabetes. Always Sometimes Never Not Applicable Question Title * 20. My healthcare provider at West Toronto Diabetes Education Program helps me to set up personal goals (like healthy eating and managing my diabetes etc). Always Sometimes Never Not Applicable Question Title * 21. This diabetes program has increased my knowledge of my condition. Always Sometimes Never Not applicable Question Title * 22. Staff at West Toronto Diabetes Education Program explain things in a way that is easy to understand. Always Sometimes Never Not applicable Question Title * 23. The onsite and virtual groups that are offered (example: Introduction to Diabetes, Physical Activity, and Cooking Workshops) meet my needs. Strongly agree Somewhat Agree Neither agree nor disagree Somewhat Disagree Strongly disagree Question Title * 24. This diabetes program is having a positive impact on my diabetes management. Strongly agree Somewhat Agree Neither agree nor disagree Somewhat Disagree Strongly disagree Question Title * 25. OVERALL, I am satisfied with the care and services provided at West Toronto Diabetes Education Program. Strongly agree Somewhat Agree Neither agree nor disagree Somewhat Disagree Strongly disagree Question Title * 26. What else would you like to see offered? Question Title * 27. Comments/ Feedback Question Title * 28. My Success Story ( if you wish, please share your accomplishments in managing your diabetes, blood sugar, physical activity and/or quality of life ) Question Title * 29. How did you hear about West Toronto Diabetes Education Program? My Primary Care Provider Newspaper Online( example: Google, Facebook, X (Twitter), Instagram, Website) Referred by Friend Other (please specify) Done