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Customer Satisfaction Survey

1. Store Experience

20% of survey complete.

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on your experience while visiting our store.

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1. Which of our locations did you visit?

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2. Please rate your store experience on a scale of 1 to 5 where a 1 represents "Extremely Dissatisfied" and a 5 represents "Completely Satisfied."

	1- Extremely Dissatisfied	2	3	4	5- Completely Satisfied	N/A
Selection	Selection 1- Extremely Dissatisfied	Selection 2	Selection 3	Selection 4	Selection 5- Completely Satisfied	Selection N/A
Value	Value 1- Extremely Dissatisfied	Value 2	Value 3	Value 4	Value 5- Completely Satisfied	Value N/A
Service	Service 1- Extremely Dissatisfied	Service 2	Service 3	Service 4	Service 5- Completely Satisfied	Service N/A
Store Cleanliness	Store Cleanliness 1- Extremely Dissatisfied	Store Cleanliness 2	Store Cleanliness 3	Store Cleanliness 4	Store Cleanliness 5- Completely Satisfied	Store Cleanliness N/A

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3. Please consider your interaction with our sales staff when answering the following questions on a scale of 1 to 5 where a 1 represents "Strongly Disagree" and a 5 represents "Strongly Agree."

	1-Strongly Disagree	2	3	4	5-Strongly Agree	N/A
I was greeted promptly upon entering store.	I was greeted promptly upon entering store. 1-Strongly Disagree	I was greeted promptly upon entering store. 2	I was greeted promptly upon entering store. 3	I was greeted promptly upon entering store. 4	I was greeted promptly upon entering store. 5-Strongly Agree	I was greeted promptly upon entering store. N/A
The sales associate listened to my needs.	The sales associate listened to my needs. 1-Strongly Disagree	The sales associate listened to my needs. 2	The sales associate listened to my needs. 3	The sales associate listened to my needs. 4	The sales associate listened to my needs. 5-Strongly Agree	The sales associate listened to my needs. N/A
The sales associate was knowledgeable about the merchandise.	The sales associate was knowledgeable about the merchandise. 1-Strongly Disagree	The sales associate was knowledgeable about the merchandise. 2	The sales associate was knowledgeable about the merchandise. 3	The sales associate was knowledgeable about the merchandise. 4	The sales associate was knowledgeable about the merchandise. 5-Strongly Agree	The sales associate was knowledgeable about the merchandise. N/A
The sales associate was available to answer any questions.	The sales associate was available to answer any questions. 1-Strongly Disagree	The sales associate was available to answer any questions. 2	The sales associate was available to answer any questions. 3	The sales associate was available to answer any questions. 4	The sales associate was available to answer any questions. 5-Strongly Agree	The sales associate was available to answer any questions. N/A

Comments

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4. Did you know Ashley Furniture is the #1 brand of furniture in America and
Ashley is able to offer Ashley Direct pricing which means substantial savings to the customer?

Yes

No

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5. Did you make a purchase during your visit?

Yes

No