Expert Answers Survey - Feb 2018

We would like to learn more about the way Experts provide answers to JustAnswer customers in order to help you do it more efficiently.

In this survey, we differentiate correct answers from detailed answers.
For example, if a customer asks: "Is 98.6 F considered a fever?" the correct answer is "No", but the detailed answer might have additional information in it, like what the normal body temperature is, what the body is trying to do during a fever, and that for different people different body temperatures may be more or less dangerous.

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* 1. Please provide your email address so we could send $25 Amazon Gift Card in case if you win the prize:

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* 2. How would you rank your priorities when responding to questions on JustAnswer?

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* 3. Which type of conversations do you think is more effective?

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* 4. When working with customers on JustAnswer, who do you think should be driving the conversation?

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* 5. What improvements would make it easier for you to provide consistent detailed answers?

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* 6. When you are not familiar with the topic asked, how much research do you do to find the information?

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* 7. Which of the following resources are most helpful to include in your answers? (Check all that apply)

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* 8. How do you share information from outside sources?

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* 9. Do you use any spellchecker when responding to customers on JustAnswer?

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* 10. In which cases do you think a detailed answer is NOT necessary?

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