Screen Reader Mode Icon
PUC Distribution Inc. (“PUC”) carries on the business of distributing electricity to approximately 34,000 customers within the City of Sault Ste. Marie, Batchewana First Nation (Rankin Reserve), Prince Township and parts of Dennis Township, pursuant to Electricity Distribution Licence No. ED-2002-0546 issued by the Ontario Energy Board (“OEB”).
We are conducting a survey for PUC’s 2028 Cost of Service Rate Application to the OEB.
This application determines the rates PUC can charge for electricity distribution services starting May 1, 2028.
Your feedback will help inform our planning and will be shared as part of our regulatory application.
In appreciation for your time, you will be entered into a draw to win 1 of 10 $100 bill credits.
Your feedback will be shared with the OEB and will help inform our Application.

Question Title

* 1. Which customer group best describes you?

Question Title

* 2. How would you rate PUC on the following? (rate each)

  Excellent Good Fair Poor Not Sure
Reliability of electricity service
Billing accuracy
Customer service
Communication during outages
Ease of understanding your bill
Timeliness of service requests
Value for money

Question Title

* 3. Which statement best reflects your view?

Question Title

* 4. How do you prefer to receive your bill?

Question Title

* 5. What is your preferred method of payment?

Question Title

* 6. How well do you understand the different parts of your electricity bill?

Question Title

* 7. Where do you currently find information on electricity rates, conservation tips, and usage? (Select all that apply.)

Question Title

* 8. To improve our communication, please choose your preferred method for the utility to communicate with you. (Select all that apply)

Question Title

* 9. Have you ever used PUC’s online energy-usage tool (Customer Connect or MyPUC APP) to monitor your usage?

Question Title

* 10. To learn more about PUC and its planned activities, what community engagement/communication ideas would you prefer? (Select all that apply)

Question Title

* 11. Which of these would add the most value to your electricity bill?

Question Title

* 12. How important are the following customer-service and future-readiness areas to you? (Rate each)

  Very Important Somewhat Important Not Important
Outage notifications and information during outages (including forecasted restoration times)
Billing and account tool
Call centre / customer service
Electric vehicle readiness
Renewable generation connections
Supporting new housing and local economic growth

Question Title

* 13. Over the next 10 years, do you anticipate your electricity usage will increase, decrease, or stay about the same?

Question Title

* 14. Would you be willing to pay more for any of the following customer services?

  Yes No Maybe
Consumption notifications;
Updated customer portal;
Extended call-centre hours;
Online live-chat service;
Interactive voice response.
Outage notifications in your area

Question Title

* 15. Among the following core priorities, which are most important to you? (Select Top 3)

Question Title

* 16. Among the following additional priorities, which are most important to you? (Select Top 3)

Question Title

* 17. How satisfied are you with how PUC responds to power outages?

Question Title

* 18. How do you prefer PUC to communicate before, during and after power outages?

Question Title

* 19. Among the following reliability outcomes, which are most important to you? (rank your Top 3)

Question Title

* 20. What outage information is most important to you?

Question Title

* 21. If new metering reduced outages, avoided increased costs, and gave you tools to manage your own usage — how would you weigh that against a cost on your bill?

Question Title

* 22. If outages could be shorter and less frequent, and the utility knew about them before you even called, how much would that matter to you?

Question Title

* 23. Which of the following have you considered or are likely to invest in within the next five year? (Select all that apply)

  Already Have Likely Not Likely Don't Know
Electric vehicle
Solar panels
Electricity storage system (i.e Battery)
Heat pump and/or smart thermostat
Thank you for your time, we know how valuable it is and we appreciate your feedback and input.

Click on the link below to enter for a chance to win one (1) of ten (10) bill credits of $100.00.

MUST be a PUC customer (residential or business) at the time of the draw.

Limit one (1) entry per household.

Please note that survey responses are NOT associated with your draw entry information.


Thank you!

Question Title

* 24. Address

PUC Distribution Inc.'s Cost of Service Survey Contest

Official Contest Rules
The Cost of Service Survey contest is sponsored and administered by PUC Services Inc. (“PUC”) on behalf of PUC Distribution Inc. The contest begins on July 7th, 2026 at 8:00 a.m. E.S.T. and ends on August 31st, 2026, at 11:59 E.S.T. By participating, entrants agree to be bound by these contest rules and the decisions of PUC, which are binding and final, without right of appeal, on all matters relating to this Contest. Contest is subject to all applicable federal, provincial, and local laws. Void where prohibited by law. NO PURCHASE IS NECESSARY.

Eligibility
· Must be a PUC customer (residential or business) at the time of the draw.
· Must be 18 years of age or older.
· Limit one (1) entry per household.
· All Contest entries must be submitted by August 31st, 2026, at 11:59 E.S.T. to be eligible to win.
· By entering this contest, all participants are deemed to have accepted the Contest Rules.
· Must not be an employee, representative, agent or Board member of PUC Services Inc., PUC Distribution Inc., or any of its affiliates.
. Must correctly answers a skill-testing question on the contest entry page.

Question Title

* 25. (2x4) + (10x3) =


How to Enter
During the contest period, participants may enter the contest once by completing the PUC Distribution Customer Engagement Survey. Once participants have completed the survey, there will be a Survey Draw Link to click on that will redirect participants to the contest entry page where participants will fill in and complete the requested information. Participants must also correctly answer a skill-testing question on the contest entry page to be eligible to win. Participants are allowed only one entry to the contest. Multiple entries from the same participant or from the same household will void all such participant’s or participants’ entries.

Prizes
There are ten (10), $100 bill credits, to be randomly drawn during the week of September 1st, 2026, after the Contest Period has ended. The total approximate value of all prizes is $1000.00. PUC will notify the winners when the draw is completed. The prize must be accepted as is, has no cash value and is non-transferable. Winners must contact PUC head office located at 705-759-6500 and confirm identification, along with their account number, to claim their prize.

Odds of Winning
The odds of winning a prize depends on the total number of eligible entries received during the contest period.

How to Win
There will be a random drawing for each of the ten (10) grand prizes conducted during the week of September 1st, 2026, PUC Head Office located at 500 Second Line East, Sault Ste. Marie, Ontario. Ten Entrants will be selected from all eligible entries received. The selected Entrants must also provide proof of identity (driver’s license or other government issued photo identification). Failure to provide such proof of identity shall disqualify the selected Entrant.
Notification
Selected Entrants will be notified by telephone using the phone number provided in the Contest entry form. If a participant is identified as a selected entrant, then such selected entrant must respond to claim the prize within ten (10) business days. A prize will be forfeited if it goes unclaimed for ten (10) business days, from the date a phone call is made. In the event the prize is not claimed within the allotted time period, or the selected entrant is disqualified, or the prize is otherwise forfeited, PUC will re-draw and choose a new selected entrant randomly from all remaining entries until a winner is declared. PUC shall have no liability if the winner notification is lost, intercepted, or not received by a selected Entrant.

Use of Information

All personal information collected herein will be used only for the administration of determining the eligibility for the contest draw in accordance with the requirements of Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). By participating in this Contest, Contest winners are deemed to have consented to the disclosure of their names and photos, without compensation, being included in any publicity carried out by PUC. Each participant consents to the collection, use and disclosure of his/her personal information for the purposes of this Contest and grants permission for PUC to disclose personal information to its related and affiliated companies, contractors, and agents to assist in the Contest.

Limitation of Liability

PUC assumes no responsibility for late, lost, incomplete, incorrect, delayed or misdirected entries or for any failure of any website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or entry to be received by PUC on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to a participant’s or any other person’s computer, mobile device or other electronic device related to or resulting from this Contest. In the event the Contest is compromised by a virus, non-authorized human intervention, tampering or other causes beyond reasonable control of PUC which corrupts or impairs the administration, security, fairness or proper operation of the Contest, PUC reserves the right in its sole discretion to suspend, modify or terminate the Contest.
General Conditions

Participants agree, by participating, (I) to be bound by the terms of these Contest Rules and the decisions of PUC, which are final and binding, without right of appeal, on all matters relating to this Contest; and (ii) to indemnify, release and hold harmless PUC and its parent companies, affiliates, subsidiaries, officers, directors, agents, representatives and employees from any liability, for any injuries, losses or damages of any kind, including death, to persons, or property resulting in whole or in part, directly or indirectly, from participation in this Contest or acceptance, misuse, non-use or use of any Prize. By accepting a Prize, winners release PUC from all liability, loss or damage incurred with respect to the awarding, receipt, or possession of any prize, and acknowledge that PUC is not responsible in any way for any issues in connection with the prizes awarded or any losses, damages, or claims relating to the Contest. All issues, questions, disputes, claims, and causes of action arising out of this contest or any prize award shall be resolved in accordance with the laws of the Province of Ontario.

If there are any questions or concerns about the contest rules and regulations, please contact: customer.experience@ssmpuc.com or 705-759-6500, Monday – Friday, 9:00 a.m. E.S.T. to 4:30 p.m. E.S.T.
0 of 25 answered
 

T