* 1. Overall, how satisfied or dissatisfied are you with our financial aid department?

* 2. Which of the following words would you use to describe your financial aid assistant? Select all that apply.

* 3. How well does your financial aid assistant meet your needs?

* 4. The staff member answered my questions in an easy to understand way.

* 5. If my request could not be immediately satisfied, the financial aid staff member gave me a clear understanding of the steps needed for resolution.

* 6. When I contacted the Financial Aid Office, I was helped in a reasonable period of time.

* 7. What was the purpose of your recent contact with the FA Office?

* 8. Name of FA staff member that assisted you today?

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