2020 NuWay-K&H Cooperative Customer Survey

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* 1. What percentage of your AGRONOMY business do you do with NuWay-K&H Cooperative?

25%

50%

75%

100%

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* 2. What percentage of your ENERGY business do you do with NuWay-K&H Cooperative?

25%

50%

75%

100%

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* 3. I purchase these products/services from NuWay-K&H Cooperative: (choose all that apply)

Fertilizer

Crop Protection Products

Seed

Custom Application

Refined Fuels

DEF

Lubricants

Precision Services

Retail - Convenience Store/Cardtrol

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* 4. If you are doing the majority of your business with NuWay-K&H Cooperative, tell us why. (Check all that apply)

Long-time loyalty to NuWay-K&H Cooperative

Exceptional service

Competitive prices

Prefer specific products available only at KuWay-K&H Cooperative

Close proximity/location

Dividend payments

Friendly, honest staff

Expert advice

Product supply

Product diversity

Innovative

Quality Products

It's a cooperative

Other

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* 5. Check these AGRONOMY services you want to know more about:

Tissue testing and Foliar feeding

Datalink and Data Management

EC/OM/pH mapping

Latest hybrid technology

Intensive soil sampling

New nitrogen stabilizers/ESN

Drones and unmanned aerial vehicles

Zone Management

New custom application services

Online purchasing and payment

Grower Mobile App

Variable-rate services

Planting

Adapt-N nitrogen model

Dry fertilizer

Predictive Analytics

Other

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* 6. Check these ENERGY services you'd like to know more about:

Automatic Fuel Delivery (AFD)

Tank monitors

Bulk oil delivery

Diesel/gasoline contracts

Deferred pricing

Propane Contracts

Online purchasing and payment

Tank storage containment/EPA

Additional storage programs - propane

Additional storage programs - refined fuels

Other

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* 7. Please suggest products and services you would like to see NuWay-K&H Cooperative provide.

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* 8. Are our customer statements easy to read and understand?

Yes

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* 9. Should the customer statements have:

More details

Less details

Detail is satisfactory

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* 10. Rate the timeliness of receiving our customer statements to when payment is due.

Good

Fair

Poor

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* 11. If you could improve one thing about our statements, what would it be?

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* 12. Would you consider using our electronic invoices and statements?

Yes

Already use

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* 13. If you do not buy 100% of your AGRONOMY inputs from NuWay-K&H Cooperative, do you buy from:

Other cooperatives

Private companies

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* 14. If you do not buy 100% of your ENERGY inputs from NuWay-K&H Cooperative, do you buy from:

Other cooperatives

Private companies

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* 15. How likely are you to recommend NuWay-K&H Cooperative AGRONOMY products to others? (Check only one)

Very likely to recommend

Would sometimes recommend

Not likely to recommend

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* 16. How likely are you to recommend NuWay-K&H Cooperative ENERGY products to others? (Check only one.)

Very likely to recommend

Would sometimes recommend

Not likely to recommend

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* 17. Please rate NuWay-K&H Cooperative in these areas. Skip any that do not apply to the products/services provided to you.

	Excellent	Good	Average	Fair	Poor
Quality facilities	Quality facilities Excellent	Quality facilities Good	Quality facilities Average	Quality facilities Fair	Quality facilities Poor
Quality equipment	Quality equipment Excellent	Quality equipment Good	Quality equipment Average	Quality equipment Fair	Quality equipment Poor
Quality products	Quality products Excellent	Quality products Good	Quality products Average	Quality products Fair	Quality products Poor
Knowledgeable staff	Knowledgeable staff Excellent	Knowledgeable staff Good	Knowledgeable staff Average	Knowledgeable staff Fair	Knowledgeable staff Poor
Experienced applicators	Experienced applicators Excellent	Experienced applicators Good	Experienced applicators Average	Experienced applicators Fair	Experienced applicators Poor
Timely & reliable service	Timely & reliable service Excellent	Timely & reliable service Good	Timely & reliable service Average	Timely & reliable service Fair	Timely & reliable service Poor
Access to Account Manager	Access to Account Manager Excellent	Access to Account Manager Good	Access to Account Manager Average	Access to Account Manager Fair	Access to Account Manager Poor
Easy-to-read statements	Easy-to-read statements Excellent	Easy-to-read statements Good	Easy-to-read statements Average	Easy-to-read statements Fair	Easy-to-read statements Poor
Accessible leadership	Accessible leadership Excellent	Accessible leadership Good	Accessible leadership Average	Accessible leadership Fair	Accessible leadership Poor
Keeping customers informed	Keeping customers informed Excellent	Keeping customers informed Good	Keeping customers informed Average	Keeping customers informed Fair	Keeping customers informed Poor
Taking suggestions seriously	Taking suggestions seriously Excellent	Taking suggestions seriously Good	Taking suggestions seriously Average	Taking suggestions seriously Fair	Taking suggestions seriously Poor
Community presence/support	Community presence/support Excellent	Community presence/support Good	Community presence/support Average	Community presence/support Fair	Community presence/support Poor

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* 18. Rate the following NuWay-K&H Cooperative individuals or groups.

	Excellent	Good	Avg.	Fair	Poor
Operations employees	Operations employees Excellent	Operations employees Good	Operations employees Avg.	Operations employees Fair	Operations employees Poor
Accounting employees	Accounting employees Excellent	Accounting employees Good	Accounting employees Avg.	Accounting employees Fair	Accounting employees Poor
Your account manager	Your account manager Excellent	Your account manager Good	Your account manager Avg.	Your account manager Fair	Your account manager Poor
Management staff	Management staff Excellent	Management staff Good	Management staff Avg.	Management staff Fair	Management staff Poor
Board of directors	Board of directors Excellent	Board of directors Good	Board of directors Avg.	Board of directors Fair	Board of directors Poor

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* 19. Age

Under 40

40-50

51-60

61 or older

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* 20. Acres farmed: (Answer only if you actively farm)

Less than 500 acres

500 to 2500 acres

2501 to 5000 acres

More than 5000 acres

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* 21. Do you know who your agronomy account manager is?

Yes

N/A

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* 22. Do you know who your energy account manager is?

Yes

N/A

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* 23. To be eligible for the $500 VISA Gift Card drawing, please provide the following information. This will remain CONFIDENTIAL and separate from the survey results.

Name

Email Address