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FBC Bank 2026 Customer Feedback Survey
Thank you for banking with FBC Bank. We value your feedback and invite you to participate in this short survey. Your responses will help us improve our products, services, and overall customer experience.
1.
Please indicate your account type by ticking on the below check boxes:
Corporate Account
Business Banking/SME
Individual/ Personal
2.
Overall, how would you rate your experience with FBC Bank?
Excellent
Good
Fair
Poor
Very Poor
Excellent
Good
Fair
Poor
Very Poor
3.
Please indicate the Branch/FBC Unit you interacted with:
4.
If you have applied for a loan before, please indicate how long (in days) it took for the loan to be credited into your account?
5.
How would you rate your experience using FBC’s digital banking services (Mobile Banking App, Internet Banking, International Cards App)?
Excellent
Good
Fair
Poor
Very Poor
Excellent
Good
Fair
Poor
Very Poor
6.
How would you rate the reliability of FBC Bank’s services when making transfers, payments or cash withdrawals?
Excellent
Good
Fair
Poor
Very Poor
Excellent
Good
Fair
Poor
Very Poor
7.
On a scale of 0 to 10, where 0 means ‘not at all likely’ and 10 means ‘extremely likely’, how likely are you to recommend FBC Bank to your family, friends or colleagues?
0
1
2
3
4
5
6
7
8
9
10
0
1
2
3
4
5
6
7
8
9
10
8.
Please indicate any areas that require improvements.