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PHRA Strategic Talent Initiative
Prepared by Michael Couch & Associates Inc.

Please provide the following information about your organization.

Organization Performance Questions:

Question Title

* 1. Compared with the past five years, our profitability (earnings, margins, retained earnings) is...

At an all-time low

Significantly worse

About the same

Significantly better

At an all-time high

Don't know

Question Title

* 2. Compared with the past five years, our customer retention or satisfaction is...

At an all-time low

Significantly worse

About the same

Significantly better

At an all-time high

Don't know

Question Title

* 3. Compared with the past five years, our profitability is...

At an all-time low

Significantly worse

About the same

Significantly better

At an all-time high

Don't know

Question Title

* 4. Compared with the past five years, our customer satisfaction is...

At an all-time low

Significantly worse

About the same

Significantly better

At an all-time high

Don't know

Question Title

* 5. The number of full-time employees of your organization: