The Williamstown Literary Festival Customer Satisfaction Survey

2011 Williamstown Literary Festival

Thank you for attending the 2011 Williamstown Literary Festival. The Williamstown Literary Festival committee hopes you enjoyed the event. We're committed to monitoring the quality of the program and services we provide, as part of an ongoing improvement process. We value your feedback and would appreciate you taking the time to answer the following questions (All submissions are anonymous.)

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* 1. Please rate the following aspects of our event.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
The range of session in the program	The range of session in the program Excellent	The range of session in the program Good	The range of session in the program Adequate	The range of session in the program Poor	The range of session in the program Unacceptable	The range of session in the program N/A
The quality of sessions you attended	The quality of sessions you attended Excellent	The quality of sessions you attended Good	The quality of sessions you attended Adequate	The quality of sessions you attended Poor	The quality of sessions you attended Unacceptable	The quality of sessions you attended N/A
The information at the festival	The information at the festival Excellent	The information at the festival Good	The information at the festival Adequate	The information at the festival Poor	The information at the festival Unacceptable	The information at the festival N/A
Venue	Venue Excellent	Venue Good	Venue Adequate	Venue Poor	Venue Unacceptable	Venue N/A
Booking system	Booking system Excellent	Booking system Good	Booking system Adequate	Booking system Poor	Booking system Unacceptable	Booking system N/A
Value for money	Value for money Excellent	Value for money Good	Value for money Adequate	Value for money Poor	Value for money Unacceptable	Value for money N/A

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* 2. Overall, how do you rate the range of program sessions provided?

Excellent

Good

Adequate

Poor

Unacceptable

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* 3. Please rate your satisfaction of our marketing and promotion

	Very informative	Informative	Adequate	Poor	NA
Brochure	Brochure Very informative	Brochure Informative	Brochure Adequate	Brochure Poor	Brochure NA
Poster	Poster Very informative	Poster Informative	Poster Adequate	Poster Poor	Poster NA
Festival website	Festival website Very informative	Festival website Informative	Festival website Adequate	Festival website Poor	Festival website NA
Festival eNewsletter	Festival eNewsletter Very informative	Festival eNewsletter Informative	Festival eNewsletter Adequate	Festival eNewsletter Poor	Festival eNewsletter NA
Newspaper advertising	Newspaper advertising Very informative	Newspaper advertising Informative	Newspaper advertising Adequate	Newspaper advertising Poor	Newspaper advertising NA
Newspaper articles	Newspaper articles Very informative	Newspaper articles Informative	Newspaper articles Adequate	Newspaper articles Poor	Newspaper articles NA
Noticeboards	Noticeboards Very informative	Noticeboards Informative	Noticeboards Adequate	Noticeboards Poor	Noticeboards NA
Information provided at the library	Information provided at the library Very informative	Information provided at the library Informative	Information provided at the library Adequate	Information provided at the library Poor	Information provided at the library NA

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* 4. Where did you learn about the festival? Please tick all that apply

Festival Webpage

Festival eNewsletter

Newspaper

Radio

Shop noticeboard

Word of mouth

Library

Library enewsletter

Library Staff

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* 5. Based on our your satisfaction of this year's festival, how likely is it that you will attend the festival in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

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* 6. Please suggest any writers or genres to include in the 2012 Festival

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* 7. Which suburb do you live in?

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* 8. Comments about the 2011 festival are invited

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* 9. To be informed of future festival programs and events you are invited to sign up for the Williamstown Literary Festival eNewsletter by providing your email address.