Customer Satisfaction Survey Template Question Title * 1. How likely is it that you would recommend this company to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Overall, how would you rate the service you received from our office staff? Excellent Very good Good Fair Poor OK Question Title * 4. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Timely Good value for money Overpriced Unhurried Poor quality Unreliable OK Question Title * 5. Please rate our technician's ability to resolve your issue. Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 6. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 7. How would you rate the value for money of the service? Excellent Above average Average Below average Poor OK Question Title * 8. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 9. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 10. How likely are you to use any of our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 11. Do you have any other comments, questions, or concerns? OK DONE