Customer Satisfaction Survey_USA

How Are We Doing?

At Whale, we're committed to monitoring the quality of our customer service as part of an ongoing improvement process. We would appreciate your feedback on our performance.

Question Title

* 1. Please rate the following aspects of our work.

	Excellent	Good	Poor	Unacceptable	N/A
Understanding your query	Understanding your query Excellent	Understanding your query Good	Understanding your query Poor	Understanding your query Unacceptable	Understanding your query N/A
Responding promptly	Responding promptly Excellent	Responding promptly Good	Responding promptly Poor	Responding promptly Unacceptable	Responding promptly N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Providing a satisfactory solution	Providing a satisfactory solution Excellent	Providing a satisfactory solution Good	Providing a satisfactory solution Poor	Providing a satisfactory solution Unacceptable	Providing a satisfactory solution N/A

Question Title

* 2. Overall, how do you rate the quality of products and services we provide?

Excellent

Good

Poor

Unacceptable

Question Title

* 3. What level of confidence do you have in us to deliver the products and services that you require?

Complete

A lot

Little

None

Question Title

* 4. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

Question Title

* 5. If you have any suggestions regarding how we could improve the services or products we provide to you, please enter them in the box below.

We may wish to follow up with you, to get a better understanding of your suggestions. Please provide contact details in the box below.

Question Title

* 6. Thank you for completing the survey, in order to continue to improve our service, we may contact you to discuss your suggestions.

Name:

Company:

Address 1:

Address 2:

City/Town:

State/Province:

ZIP/Postal Code:

Country:

Email Address:

Phone Number:

Question Title

* 7. By providing your contact details in the section below, you agree to Whale contacting you with reference to your response to this survey, or other Whale news and offers. If you do not want to receive Whale news and offers, please select below to opt out.

Opt Out

Question Title

* 1. Please rate the following aspects of our work.

Question Title

* 2. Overall, how do you rate the quality of products and services we provide?

Question Title

* 3. What level of confidence do you have in us to deliver the products and services that you require?

Question Title

* 4. Overall, is our performance ...

Question Title

* 5. If you have any suggestions regarding how we could improve the services or products we provide to you, please enter them in the box below.We may wish to follow up with you, to get a better understanding of your suggestions. Please provide contact details in the box below.

Question Title

* 6. Thank you for completing the survey, in order to continue to improve our service, we may contact you to discuss your suggestions.

Question Title

* 7. By providing your contact details in the section below, you agree to Whale contacting you with reference to your response to this survey, or other Whale news and offers. If you do not want to receive Whale news and offers, please select below to opt out.

* 5. If you have any suggestions regarding how we could improve the services or products we provide to you, please enter them in the box below.

We may wish to follow up with you, to get a better understanding of your suggestions. Please provide contact details in the box below.