Exit 2020 Member Survey OVERALL SATISFACTION Question Title * 1. In the last two years, have you had a personal interaction with a WesPay employee? Yes No Question Title * 2. Thinking about your personal interactions and participation with WesPay during the last two years, how would you rate your overall satisfaction with WesPay? 1 - Not At All Satisfied 2 3 4 5 - Completely Satisfied 1 - Not At All Satisfied 2 3 4 5 - Completely Satisfied Question Title * 3. How likely is it that you would advocate for WesPay and recommend WesPay to a colleague at your organization or another organization? 1 - Would not recommend 2 3 4 5 - Definitely would recommend 1 - Would not recommend 2 3 4 5 - Definitely would recommend Question Title * 4. Are you familiar with WePay’s COVID-19 response, or have you participated in any of the events? Yes No Question Title * 5. Please rate WesPay’s effectiveness in response to the COVID-19 pandemic including: 1 - Not Very Effective 2 3 4 5 - Very Effective Not Familiar COVID-19 Resource Center COVID-19 Resource Center 1 - Not Very Effective COVID-19 Resource Center 2 COVID-19 Resource Center 3 COVID-19 Resource Center 4 COVID-19 Resource Center 5 - Very Effective COVID-19 Resource Center Not Familiar Payments Hotline Payments Hotline 1 - Not Very Effective Payments Hotline 2 Payments Hotline 3 Payments Hotline 4 Payments Hotline 5 - Very Effective Payments Hotline Not Familiar Shifting from in-person to virtual events Shifting from in-person to virtual events 1 - Not Very Effective Shifting from in-person to virtual events 2 Shifting from in-person to virtual events 3 Shifting from in-person to virtual events 4 Shifting from in-person to virtual events 5 - Very Effective Shifting from in-person to virtual events Not Familiar New publications, checklists and FAQs New publications, checklists and FAQs 1 - Not Very Effective New publications, checklists and FAQs 2 New publications, checklists and FAQs 3 New publications, checklists and FAQs 4 New publications, checklists and FAQs 5 - Very Effective New publications, checklists and FAQs Not Familiar Town Halls, Payments Lounge, Webinars Town Halls, Payments Lounge, Webinars 1 - Not Very Effective Town Halls, Payments Lounge, Webinars 2 Town Halls, Payments Lounge, Webinars 3 Town Halls, Payments Lounge, Webinars 4 Town Halls, Payments Lounge, Webinars 5 - Very Effective Town Halls, Payments Lounge, Webinars Not Familiar Comments or what we could have done better 3% of survey complete. Next
