Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend Hair + Salon to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 3. How well do our services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. How would you rate the quality of the service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 5. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 6. How long have you been a customer of Salon?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 7. How likely are you to come and see us again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

If you answered not likely- Please tell us why- so we can improve in future

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* 8. Do you have any other comments, questions, or concerns?

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* 9. If you would like to leave your name please do so :) Thanks

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* 10. Who performed your service (select all that apply)

Loz

Amy

Tegan

Rachel

Macy