Planning & Development Website Customer Satisfaction Survey Answer the Question's that apply to you. Question Title * 1. Which description best identifies you? Property Owner Contractor Agent Engineer or Architect Realtor Other OK Question Title * 2. Please select the type of project for which you received service. Residential Building Permit Commercial Building Permit Over the counter service/ Fast Track Planning Case ( Special Use, Variance, Temporary Use, Subdivision, etc.) Online Permit Process (submitting plans, scheduling inspections, etc.) General Information Meeting with staff Code Enforcement OK Question Title * 3. How did you contact us? Phone/ Call Center In Person Email Website OK Question Title * 4. How satisfied were you with service from staff? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Professionalism Professionalism Very Satisfied Professionalism Satisfied Professionalism Dissatisfied Professionalism Very Dissatisfied Knowledge Knowledge Very Satisfied Knowledge Satisfied Knowledge Dissatisfied Knowledge Very Dissatisfied Attitude Attitude Very Satisfied Attitude Satisfied Attitude Dissatisfied Attitude Very Dissatisfied OK Question Title * 5. How satisfied were you with the Planning and Development Website? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Navigation Navigation Very Satisfied Navigation Satisfied Navigation Dissatisfied Navigation Very Dissatisfied Process Information Materials Process Information Materials Very Satisfied Process Information Materials Satisfied Process Information Materials Dissatisfied Process Information Materials Very Dissatisfied Appeal and Value Appeal and Value Very Satisfied Appeal and Value Satisfied Appeal and Value Dissatisfied Appeal and Value Very Dissatisfied Effective use of Technology Effective use of Technology Very Satisfied Effective use of Technology Satisfied Effective use of Technology Dissatisfied Effective use of Technology Very Dissatisfied OK Question Title * 6. How satisfied were you with Online Permit Manager? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Navigation Navigation Very Satisfied Navigation Satisfied Navigation Dissatisfied Navigation Very Dissatisfied Process Information Materials Process Information Materials Very Satisfied Process Information Materials Satisfied Process Information Materials Dissatisfied Process Information Materials Very Dissatisfied Effective use of Technology Effective use of Technology Very Satisfied Effective use of Technology Satisfied Effective use of Technology Dissatisfied Effective use of Technology Very Dissatisfied OK Question Title * 7. How satisfied were you with the Electronic Document Review (EDR)? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Navigation Navigation Very Satisfied Navigation Satisfied Navigation Dissatisfied Navigation Very Dissatisfied Process Information Materials Process Information Materials Very Satisfied Process Information Materials Satisfied Process Information Materials Dissatisfied Process Information Materials Very Dissatisfied Effective use of Technology Effective use of Technology Very Satisfied Effective use of Technology Satisfied Effective use of Technology Dissatisfied Effective use of Technology Very Dissatisfied OK Question Title * 8. How satisfied were you Reporting a Code Violation? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Navigation Navigation Very Satisfied Navigation Satisfied Navigation Dissatisfied Navigation Very Dissatisfied Process Information Materials Process Information Materials Very Satisfied Process Information Materials Satisfied Process Information Materials Dissatisfied Process Information Materials Very Dissatisfied Effective use of Technology Effective use of Technology Very Satisfied Effective use of Technology Satisfied Effective use of Technology Dissatisfied Effective use of Technology Very Dissatisfied OK Question Title * 9. If you visited our office in person, were you satisfied with the wait time? Very Satisfied Satisfied Dissatisfied Very Dissatisfied OK Question Title * 10. If you used our online services (Online Permit Manager, Electronic Document Review, Reporting a Code Violation, or Scheduling an Inspection), were you satisfied with wait time? Very Satisfied Satisfied Dissatisfied Very Dissatisfied OK Question Title * 11. If you contacted Planning and Development by phone or email, how satisfied were you with our response time? Very Satisfied Satisfied Dissatisfied Very Dissatisfied OK Question Title * 12. How satisfied are you with our information materials explaining services and processes? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Website Website Very Satisfied Website Satisfied Website Dissatisfied Website Very Dissatisfied Customer Brochures Customer Brochures Very Satisfied Customer Brochures Satisfied Customer Brochures Dissatisfied Customer Brochures Very Dissatisfied Information Guides Information Guides Very Satisfied Information Guides Satisfied Information Guides Dissatisfied Information Guides Very Dissatisfied Application Packets Application Packets Very Satisfied Application Packets Satisfied Application Packets Dissatisfied Application Packets Very Dissatisfied OK Question Title * 13. Did you receive the information or achieve your objective? Yes No OK Question Title * 14. After indicating specific area of concern, please provide specific recommendations for improvement. Website Online Permit Manager Electronic Document Review (EDR) Over the counter service/ Fast Track One-Stop-Shop Process Information Materials Residential Building Permitting Commercial Building Permitting Planning Case (Special Use, Variance, Temporary Use, Subdivision, etc.) General Information Code Enforcement / Reporting a Violation Specific Recommendations OK Question Title * 15. Do you prefer over the counter services or online services? Over the counter services Online services Why? OK Question Title * 16. How can Maricopa County or the Planning and Development Department better use technology, to best serve you? OK Question Title * 17. Thank you for helping us review our processes and services. This survey is anonymous. However, if you would like to be contacted please enter your information. Name Permit # Email Address Phone Number OK DONE
