SA Water Website Survey 2016 (Archived)

Hello! Thank you for taking the time to complete this survey. We launched our website in June last year and we're keen to understand what you think so we can continue to improve it.

The survey will take no more than 4 minutes to complete and you could win one of five $50 Coles Myers gift vouchers.

This survey is confidential and the information we collect will only be used for the purpose of improving our website and awarding the prizes.

The full terms and conditions of this website survey promotion can be found at the bottom of this survey.

Question Title

* 1. What device did you use to access the website today?

Mobile phone

Tablet

Desktop computer or laptop

Other

Other (please specify)

Question Title

* 2. Why did you visit our website today?

Pay a bill

Report a fault or problem with my water service

Submit a form or application

Find out how to contact SA Water

Find out about how to save water

Find information about major faults and scheduled works

Look for or apply for a job with SA Water

Check water levels for the Murray River, reservoirs or regional supply

Find information about SA Water e.g the company profile and annual report

Other (please specify)

Question Title

* 3. Thinking about your experience with our website today, to what extent do you agree or disagree with the following statements?

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree	Not Applicable
The website looks good	The website looks good Strongly Agree	The website looks good Agree	The website looks good Neither Agree or Disagree	The website looks good Disagree	The website looks good Strongly Disagree	The website looks good Not Applicable
I was able to find what I needed quickly	I was able to find what I needed quickly Strongly Agree	I was able to find what I needed quickly Agree	I was able to find what I needed quickly Neither Agree or Disagree	I was able to find what I needed quickly Disagree	I was able to find what I needed quickly Strongly Disagree	I was able to find what I needed quickly Not Applicable
The information was useful	The information was useful Strongly Agree	The information was useful Agree	The information was useful Neither Agree or Disagree	The information was useful Disagree	The information was useful Strongly Disagree	The information was useful Not Applicable
The information was easy to understand	The information was easy to understand Strongly Agree	The information was easy to understand Agree	The information was easy to understand Neither Agree or Disagree	The information was easy to understand Disagree	The information was easy to understand Strongly Disagree	The information was easy to understand Not Applicable
The online forms were easy to use	The online forms were easy to use Strongly Agree	The online forms were easy to use Agree	The online forms were easy to use Neither Agree or Disagree	The online forms were easy to use Disagree	The online forms were easy to use Strongly Disagree	The online forms were easy to use Not Applicable
The layout of the website made sense to me	The layout of the website made sense to me Strongly Agree	The layout of the website made sense to me Agree	The layout of the website made sense to me Neither Agree or Disagree	The layout of the website made sense to me Disagree	The layout of the website made sense to me Strongly Disagree	The layout of the website made sense to me Not Applicable

Question Title

* 4. Overall, how would you rate your satisfaction with your experience using the SA Water website?

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Very Satisfied

Satisfied

Neither Satisfied or Dissatisfied

Dissatisfied

Very Dissatisfied

Question Title

* 5. What could we do to make this website better?

Question Title

* 6. To what extent do you agree you are comfortable using technology?

Strongly Agree

Agree

Neither Agree or Disagree

Disagree

Strongly Disagree

Strongly Agree

Agree

Neither Agree or Disagree

Disagree

Strongly Disagree

Question Title

* 7. Where do you currently live?

Metropolitan Adelaide

Regional South Australia

Rural South Australia

Interstate

Overseas

Question Title

* 8. What is your age?

18-25

26-35

36-45

46-55

56-65

66-75

76-85

Over 85

Question Title

* 9. If you would like to go in the draw to win one of five $50 Coles Myer gift vouchers, please put your name and your best contact number below. The details you provide here will not be shared.

Name

Contact Number

Thankyou for your time. If you have any questions about this research, you can contact us through yoursay@sawater.com.au.

Terms and conditions
-----------------------------

Method of Entry

Entry is open to residents of South Australia over the age of 18.
To be eligible, consumers must complete SA Water’s online survey. The competition is limited to one entry per person. Competition entry is not open to employees of SA Water.

Duration of Promotion

The promotion commences on 18 February 2016 and closes on 22 May 2016.

Details of prizes and prize values

The first 5 entries drawn will each win a Coles Myer voucher valued at $50

Date, time and place of draw

The draw will be conducted on: 23 May 2016 at 12 noon at SA Water House, 250 Victoria Square, Adelaide SA 5000. The winners will be notified by phone.

Privacy

The personal information collected for the purpose of the website survey promotion will be held by SA Watersubject to its Privacy Policy. The SA Water Privacy Policy is available on the SA Water website: www.sawater.com.au