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Supplier Assessment - Waste Management Framework 2024

Welcome to the supplier assessment survey

This survey aims to get your feedback on the level of service you are getting from the supplier(s) that are supplying you as part of the Food Waste Management Service (DPS).

It should take no more than 5 minutes to complete
Thank you for taking the time to complete this feedback survey

This survey contains questions which are designed to get your feedback on the service you receive from both your suppliers and TUCO. Please provide as much feedback as possible as all replies will be analysed, collated and put into a report.
The results will then be sent to the suppliers ahead of the Contract Review Meetings, to be held in the near future and followed up accordingly. The feedback to the suppliers is anonymised.

The Waste Management Framework Agreement was tendered for the period 1st November 2021 to 31st October 2023 with the option to extend annually to 31st October 2025
1.Contact information(Required.)
2.Please indicate which supplier(s) you currently use through this framework agreement(Required.)
3.Please indicate which lots(s) you currently use through this framework agreement(Required.)
4.Please indicate which lots(s) you are interested in through this framework agreement
Please note if you use multiple suppliers, there is an opportunity to provide detailed feedback for up to 3 suppliers in the following questions.
5.Supplier 1: Please select which supplier the following 4 questions refers to:(Required.)
6.Supplier level of service - Supplier 1: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier(Required.)
Not applicable
Excellent
Good
Acceptable
Unsatisfactory
Very poor
Service procedure
Quality of staff
Accuracy of invoicing/credit notes
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier
Accuracy of data management 
Delivery of service within allocated timeframe 
7.Supplier 1: In your opinion, what are this suppliers greatest strengths or commercial edge? (If nothing to suggest, write N/A)(Required.)
8.Supplier 1: How do you think this supplier might improve their competitiveness? (If nothing to suggest, write N/A)(Required.)
9.Supplier 1: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive. (If nothing to suggest, write N/A)(Required.)
PLEASE NOTE: You only need to continue the survey if you use more than one supplier.
10.Supplier 2: Please select which supplier the following 4 questions refers to: If no other supplier used, please select N/A)
11.Supplier level of service - Supplier 2: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier
Not applicable
Excellent
Good
Acceptable
Unsatisfactory
Very poor
Service procedure
Quality of staff
Accuracy of invoicing/credit notes
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier
Accuracy of data management 
Delivery of service within allocated timeframe 
12.Supplier 2: In your opinion, what are this suppliers greatest strengths or commercial edge?
13.Supplier 2: How do you think this supplier might improve their competitiveness? 
14.Supplier 2: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive.
15.Supplier 3: Please select which supplier the following 4 questions refers to: If no other supplier used, please select N/A)
16.Supplier level of service - Supplier 3: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier
Not applicable
Excellent
Good
Acceptable
Unsatisfactory
Very poor
Service procedure
Quality of staff
Accuracy of invoicing/credit notes
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier
Accuracy of data management 
Delivery of service within allocated timeframe 
17.Supplier 3: In your opinion, what are this suppliers greatest strengths or commercial edge?
18.Supplier 3: How do you think this supplier might improve their competitiveness? 
19.Supplier 3: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive.