How did we do ? Question Title * 1. How well did our customer service representative answer your question or solve your problem? Extremely well Quite well Moderately well Slightly well Not at all well Question Title * 2. Compared to our competitors, is our service quality better, worse, or about the same? A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know Question Title * 3. Compared to our competitors, are our service's prices higher, lower, or about the same? A great deal higher Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower A great deal lower Don't know Question Title * 4. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 5. Do you have any other comments, questions, or concerns? Question Title * 6. How up-to-date is the content on our website? Extremely up-to-date Very up-to-date Moderately up-to-date Slightly up-to-date Not at all up-to-date Question Title * 7. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 8. How professional is the look and feel of our technicians? Extremely professional Quite professional Moderately professional Slightly professional Not at all professional Question Title * 9. Compared to our competitors, how effective is our service? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective Question Title * 10. How interested are you in receiving more information about our company? Extremely interested Quite interested Moderately interested Slightly interested Not at all interested Done