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Client Satisfaction Survey (individuals / privately-held companies)

Please select your engagement partner.(Required.)
What services did MaloneBailey provide to you?(Required.)
What is your level of satisfaction with our firm in each area mentioned below?(Required.)
Outstanding
Good
Satisfactory
Less than Satisfactory
Requires Substantial Improvement
Not Applicable
Quality of work
Technical competence
Timeliness of delivery of work
Appearance of work
Value received for fees billed
Industry expertise
Overall rating
What is your level of satisfaction with the personnel assigned to your engagement in each area listed below?(Required.)
Outstanding
Good
Satisfactory
Less than Satisfactory
Requires Substantial Improvement
Not Applicable
Knowledge of your business
Responsive to your needs
Frequency of contact
Follow up on open items
Meeting promised deadlines & dates
Having a positive, can-do attitude
Overall rating
Additional Questions
The following supplemental questions are optional. As always, we appreciate your feedback and with your valuable input, we strive to continuously improve the client service experience.
Personal Information
What is your general opinion of MaloneBailey as your accounting firm?
How can we improve our services to you?
Are there any other services you might like us to provide you?
Would you refer MaloneBailey to a colleague or friend if you have the opportunity to do so?
Is there an individual you worked with who deserves recognition for outstanding service?
May we use you as a reference?
Other comments?