Communication Survey/Challenges Operators Are Facing Topics

2018 will bring new challenges and new opportunities.  The SNAPP National Meeting in Atlanta is a unique opportunity for operators to share best practices and new ideas.  

The "Challenges Operators Are Facing" think tank discussion will be determined by attendee suggestions.  Please take a moment to tell us what you would like to discuss.  Potential topics could include: Pricing and sales strategies, increasing margins, capture rate, vision and medical insurance profitability, how to utilize our POS & EMR systems more effectively, how to bring in more patients, office flow, staffing policies, conflict resolution, customer service, patient retention, medical eye care, new opportunities and challenges in the optical industry, when to purchase equipment, etc.

The meeting will also feature communication as a theme.  Please take this very short survey on the subject.  Your answers are confidential.  

Designed by operators for operators - SNAPP Atlanta is going to be the best SNAPP National Meeting yet!  Thank you for sharing your ideas!

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* 1. Does your eye care center have an up-to-date Employee Handbook or other policy manual?

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* 2. If so, does the manual contain a Mission and/or Vision Statement?

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* 3. Does your eye care center offer a formal employee “on-boarding” program?

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* 4. Do you offer an anonymous method for staff to express concerns, grievances, or make suggestions?

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* 5. Does your eye care center conduct “Exit Interviews” when team members leave the company?

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* 6. What is the most common method of disseminating new policies or policy updates to your staff?

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* 7. Can you identify particular junctures within the office staff where communication tends to break down?

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* 8. How often does leadership and staff meet in non-casual meeting sessions?

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* 9. Does your Pearle Vision have an “anti-gossiping” policy?

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* 10. What are the most important topics you would like to discuss during the SNAPP “Challenges Operators Are Facing” think tank in Atlanta?

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* 11. Additional Ideas for discussion...

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* 12. Would you like to participate in a free 4-hour Acuity Logic training workshop on the Tuesday before the SNAPP Atlanta National Meeting?

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