Lampire Customer Satisfaction Survey 2017 Which Lampire products/services do you use? Question Title * 1. Which Lampire products/services do you use? Blood, Sera, Plasma BSA Monoclonal Antibody Production Polyclonal Antibody Production Cell Culture Bags Antibodies (Primary, Secondary, Drugs of Abuse, etc.) Human Blood, Sera, Plasma Other (please specify) When was the last time you purchased products/services from Lampire? Question Title * 2. When was the last time you purchased products/services from Lampire? Were the products/services you purchased from Lampire delivered on-time? Question Title * 3. Were the products/services you purchased from Lampire delivered on-time? Yes No If No, please elaborate. Did the products/services you purchased from Lampire meet your specifications/expectations? Question Title * 4. Did the products/services you purchased from Lampire meet your specifications/expectations? Yes No If No, please explain why: How well did Lampire communicate with you regarding the products/services you purchased? Question Title * 5. How well did Lampire communicate with you regarding the products/services you purchased? Very Dissatisfied Somewhat Dissatisfied Satisfied Somewhat Satisfied Very Satisfied Very Dissatisfied Somewhat Dissatisfied Satisfied Somewhat Satisfied Very Satisfied How satisfied were you with your overall experience? Question Title * 6. How satisfied were you with your overall experience? Very Dissatisfied Somewhat Dissatisfied Satisfied Somewhat Satisfied Very Satisfied Very Dissatisfied Somewhat Dissatisfied Satisfied Somewhat Satisfied Very Satisfied Would you recommend Lampire to another colleague within your organization? Question Title * 7. Would you recommend Lampire to another colleague within your organization? Definitely Not Not Likely Not Sure Most Likely Definitely Definitely Not Not Likely Not Sure Most Likely Definitely When do you plan to purchase additional products/services from Lampire? Question Title * 8. When do you plan to purchase additional products/services from Lampire? Less than 1 month 3- 6 months 6- 9 months Other (please specify) Would you like Lampire to provide you assistance in placing this upcoming order? Question Title * 9. Would you like Lampire to provide you assistance in placing this upcoming order? Yes No In an effort to continuously improve Lampire’s products/services, please provide any additional feedback regarding our performance in the field below: Question Title * 10. In an effort to continuously improve Lampire’s products/services, please provide any additional feedback regarding our performance in the field below: Name: Company: State: Country: Email: Phone: Additional Feedback: Done