Willowbridge Shopping Centre Customer Survey November 2025

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* 1. I have read and understand.

Please note that this survey pertains only to Willowbridge Shopping Centre (including Woolworths, PNP, Checkers Outdoor, and other stores).

It does not include Willowbridge Village (including Checkers, Food Lovers, Builders, etc.). These are two separate shopping centres.

Yes

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* 2. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 3. Where do you live? Example Welgemoed.

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* 4. What is your gender?

Male

Female

Prefer not to say

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* 5. Are you employed?

Yes

Home Executive

Pensioner

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* 6. Do you have children?

Yes

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* 7. Do you currently shop at Willowbridge Shopping Centre?

Yes

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* 8. How old are your children?

0 - 3 (Toddlers)

4 - 5 (Pre-schoolers)

6 - 8

9 - 12 (Tweens)

13 - 17 (Teens)

18 +

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* 9. How often do you shop at Willowbridge Shopping Centre?

Monthly

Weekly

More than once a month

More than once a week

Daily

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* 10. What is the purpose of your visit to Willowbridge Shopping Centre? You may select more than one.

Convenience shopping

Dining out

Slow Market

Hair, health and beauty

Fashion

Home & decor

Services (shoe repair|laundry|car wash|printing)

Other (please specify)

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* 11. Why do you prefer Willowbridge Shopping Centre? You may select more than one.

Open-air shopping

Location

Secure parking

Restaurant options

Retail mix

The convenience of anchor tenants (PNP | Woolworths | Dis-Chem)

Trading hours

Jungle gyms

Live music on weekends

Events

Cleanliness of the restrooms

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* 12. Which marketing activities would you like to see at Willowbridge Shopping Centre? You may select more than one.

Large scale events such as The Health & Fitness Expo

Rewards and benefits for regular customers

Gift with purchase campaigns (spend to receive a gift)

Events for kids

Black Friday sales

Retailer product launches (i.e beauty products | new season fashion | new menu launches)

Charity events (i.e doggie runs | animal rescue days)

Giveaways

Other (please specify)

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* 13. Which of our events or campaigns would you like to see again in 2026?

Kids in the Kitchen events (i.e Bento Cakes | Donut Drip Studio)

Health & Fitness Expo

Virtual Easter Egg Hunt

Easter Scramble Easter Egg Hunt

Build your own Gingerbread House

The Party Shed

Mom & Me Illustrations

Sweet Scoop Slime & Candy Floss Bar

Other (please specify)

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* 14. Which is your preferred Radio Station?

KFM

Smile FM

Heart FM

Bok Radio

Radio Tygerberg

5FM

Other (please specify)

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* 15. Which is your preferred platform to receive marketing communication?

Facebook

Instagram

Tik Tok

Electronic Newsletter

SMS Message

Radio

Newspaper

Streetpole Ads

Billboards

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* 16. Which other Shopping Malls do you frequent? You may select more than one.

Tygervalley Shopping Centre

Cape Gate Shopping Centre

Canal Walk Shopping Centre

Somerset Mall

Village Square

Clara Anna Square

Cavendish Square

V&A Waterfront

Majik Forest Shopping Centre

Glengarry Shopping Centre

Willowbridge Village (Checkers & Food Lovers)

Groot Phesantekraal View

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* 17. Which other stores that are not currently at Willowbridge Shopping Centre would you visit if they were at Willowbridge?

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* 18. What could we do to improve your shopping experience?

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* 19. What are the top 3 stores you visit most frequently at Willowbridge Shopping Centre?

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* 20. Using a scale from 1 -5 where 5 is very satisfied, how would you rate your overall satisfaction with the following aspects of Willowbridge Shopping Centre?

	Not satisfied	Could improve	Satisfied
Cleanliness of the restrooms	Cleanliness of the restrooms Not satisfied	Cleanliness of the restrooms Could improve	Cleanliness of the restrooms Satisfied
Cleanliness of the centre	Cleanliness of the centre Not satisfied	Cleanliness of the centre Could improve	Cleanliness of the centre Satisfied
Variety of stores	Variety of stores Not satisfied	Variety of stores Could improve	Variety of stores Satisfied
Availability of parking	Availability of parking Not satisfied	Availability of parking Could improve	Availability of parking Satisfied
Variety of restaurants	Variety of restaurants Not satisfied	Variety of restaurants Could improve	Variety of restaurants Satisfied
Safety and security of the centre	Safety and security of the centre Not satisfied	Safety and security of the centre Could improve	Safety and security of the centre Satisfied
Parking	Parking Not satisfied	Parking Could improve	Parking Satisfied

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* 21. Did you know Willowbridge Shopping Centre offers the following?

	Yes	No
Centre remains fully operational during Load Shedding	Centre remains fully operational during Load Shedding Yes	Centre remains fully operational during Load Shedding No
The centre is dog friendly	The centre is dog friendly Yes	The centre is dog friendly No
We offer Electrical Vehicle Charging Stations	We offer Electrical Vehicle Charging Stations Yes	We offer Electrical Vehicle Charging Stations No
We offer VIP Parking Cards	We offer VIP Parking Cards Yes	We offer VIP Parking Cards No
We offer Pensioners 5 hours of complimentary parking	We offer Pensioners 5 hours of complimentary parking Yes	We offer Pensioners 5 hours of complimentary parking No
We have a running club every Saturday morning	We have a running club every Saturday morning Yes	We have a running club every Saturday morning No
We offer admyt ticketless parking	We offer admyt ticketless parking Yes	We offer admyt ticketless parking No
We have five Jungle Gyms in-centre	We have five Jungle Gyms in-centre Yes	We have five Jungle Gyms in-centre No

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* 22. What can Woolworths do to improve their offering?

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* 23. What can PNP do to improve their offering?

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* 24. What is your favourite supermarket chain?

Woolworths

PNP

Spar

Checkers

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* 25. I make use of on-line shopping for the following. You may select more than one.

Groceries

Clothing

Cosmetics and body care

Fast food

Furniture and decor

Health and wellness

Computers and electronics

Pet care

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* 26. Please select the statement that describes you best.

I prefer to shop on-line. I do most of my shopping on-line.

I still prefer a shopping experience. It is a place for friends and families to meet, eat and relax. It also offers convenience of instant access to products and an opportunity to view and touch products before purchasing.

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* 27. Please insert your details to enter the giveaway.

Name

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number