WWH has developed a process for anyone wanting to register a compliment, complaint or feedback about any of WWH services.
COMPLIMENT - If you are happy with our service, we always LOVE positive praise, please let us know what we are getting right!
COMPLAINT - If our services have not met your expectation, WWH’s complaints process assists us to investigate and try to resolve the issue for you as soon as possible.
FEEDBACK - Have feedback for us, great we can always use another perspective to better our services.
What happens if I lodge a form?
Your form will be responded to as soon as possible, during office hours, if you wish to receive a response.
If you remain anonymous the experience you share will be valued and addressed in accordance with WWH’s feedback and complaints policy. As all feedback assists us to continually meet or exceed your expectations of WWH.
CONTACT US
Phone: 1800 732 850 Fax: [07] 4829 4011
Email: enquiries@wakai-waian.com.au
Website: www.wakai-waian.com.au
Business Hours:
Monday to Friday: 8:30am to 4:30pm
WWH’S INTERNAL COMPLAINTS PROCESS.
Step 1 - Contact your assigned WWH Representative or the Team Leader or use an advocate to negotiate on your behalf. Your complaint may also be made in writing by completing a form at one of sites or via this online form.
Step 2 - If you are not satisfied with the outcome, or not comfortable in discussing the issue with the Team Leader, contact should then be made with the CEO. The matter may be referred for mediation.
Step 3 - Where the matter is not successfully resolved by referral to the CEO or mediation, and the consumer wishes to proceed with the complaint, the CEO will refer them to the applicable Government Department.
UNRESOLVED COMPLAINTS
The Australian Health Practitioner Regulatory Agency
Complaints can be made by phoning 1300 419 495 or completing an online web enquiry at www.aphra.gov.au
Office of the Health Ombudsman
Complaints can be made by completing an online complaint at www.oho.gov.au.
Write:
The Office of the Health Ombudsman
PO Box 13281 George Street
Brisbane Qld 4003
The Office of the Health Ombudsman
PO Box 13281 George Street
Brisbane Qld 4003
Call: 133 OHO (133 646)
Monday To Friday
8:30am – 4:30pm – Closed Public Holidays
Email: complaints@oho.qld.gov.au
The NDIS Commission
Complaints can be made by phoning 1800 035 544 or completing an online complaint contact form at https://www.ndiscommission.gov.au