How are we doing?

* 1. Which branch do you consider your primary branch?

* 2. What is the normal wait time when you visit this branch?

* 3. Would you say that most employees in your primary branch know you by name?

* 4. Please name any employee who has made a positive impression on you.

* 5. What is your preferred method by which to be contacted by the bank? (mark all that apply.)

* 6. How often are you generally contacted by the bank?

* 7. How often would you like to be contacted by the bank?

* 8. To help us better serve you, please rate your satisfaction level with the following services.

  Excellent Very Good Neutral Fair Poor Do Not Use
Hours
Convenience of location 
ATMs
Online Banking and Bill Pay
Mobile Banking

* 9. If you would like more information or have questions about any of the services above, please specify and include contact information below or on question 14.  

* 10. Please rate your overall banking experience with us.

* 11. Would you refer the bank to your family, friends or colleagues?

* 12. Please share any additional comments/suggestions you may have.

* 13. May we publish your comments on our website or company newsletter?

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