Customer Satisfaction Survey How are we doing? Question Title * 1. Which branch do you consider your primary branch? Oakdale Bishop Bridgeport Escalon Mammoth Lakes Manteca Modesto 12th & I Modesto Dale Road Modesto McHenry Patterson Ripon Sonora Downtown Sonora East Stockton Tracy Turlock Question Title * 2. What is the normal wait time when you visit this branch? No wait Less than 2 minutes Between 2 and 5 minutes More than 5 minutes Question Title * 3. Would you say that most employees in your primary branch know you by name? Yes No N/A Question Title * 4. Please name any employee who has made a positive impression on you. Question Title * 5. What is your preferred method by which to be contacted by the bank? (mark all that apply.) Personal visit Telephone Email Mail Other Other (please specify) Question Title * 6. How often are you generally contacted by the bank? Weekly Monthly Quarterly Semi-Annually Annually Never Question Title * 7. How often would you like to be contacted by the bank? Weekly Monthly Quarterly Semi-Annually Annually Never Question Title * 8. To help us better serve you, please rate your satisfaction level with the following services. Excellent Very Good Neutral Fair Poor Do Not Use Hours Hours Excellent Hours Very Good Hours Neutral Hours Fair Hours Poor Hours Do Not Use Convenience of location Convenience of location Excellent Convenience of location Very Good Convenience of location Neutral Convenience of location Fair Convenience of location Poor Convenience of location Do Not Use ATMs ATMs Excellent ATMs Very Good ATMs Neutral ATMs Fair ATMs Poor ATMs Do Not Use Online Banking and Bill Pay Online Banking and Bill Pay Excellent Online Banking and Bill Pay Very Good Online Banking and Bill Pay Neutral Online Banking and Bill Pay Fair Online Banking and Bill Pay Poor Online Banking and Bill Pay Do Not Use Mobile Banking Mobile Banking Excellent Mobile Banking Very Good Mobile Banking Neutral Mobile Banking Fair Mobile Banking Poor Mobile Banking Do Not Use Question Title * 9. If you would like more information or have questions about any of the services above, please specify and include contact information below or on question 14. Question Title * 10. Please rate your overall banking experience with us. Excellent Very Good Neutral Fair Poor Question Title * 11. Would you refer the bank to your family, friends or colleagues? Yes No Too early to decide Question Title * 12. Please share any additional comments/suggestions you may have. Question Title * 13. May we publish your comments on our website or company newsletter? Yes No Next
