Outreach Laboratory Program

2020 Client Survey

Bon Secours Laboratory Services is conducting a survey to learn about your laboratory testing needs. We understand your time is valuable and also know you have a choice where you send laboratory work. As such, we genuinely appreciate your assistance in providing us with information that helps us understand your preferences and expand our services to better meet your needs. At Bon Secours, our goal is to continually improve quality and provide you with exceptional laboratory service.

Question Title

* 1. Please describe the nature of your practice:

Primary care

Specialty practice

Other (please specify)

Question Title

* 2. Of the following choices, which best describes your role in your practice?

Physician

Nurse practitioner

Physician assistant

Nurse

Practice administrator

Billing / administrative

Medical assistant

Practice manager

Question Title

* 3. For clinical laboratory tests ordered on your patients, please indicate the laboratory used most frequently. (Select one):

Bon Secours Laboratory Services

LabCorp

Quest

Sentara

Riverside

Chesapeake Regional

Children's Hospital of The Kings Daughters

Other (please specify)

Question Title

* 4. What is your current level of satisfaction with your primary laboratory?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 5. Please indicate the reason for using your primary laboratory (select all that apply)

Comprehensive test menu

Specialized testing availability

Insurance/ managed care requirements

Convenience for patients

Provider preference

Patient preference

Pathology group

Cost to patients

Hours of operation

Other (please specify)

Question Title

* 6. If your practice uses more than one reference laboratory, select the secondary lab used most frequently:

Bon Secours Laboratory Services

LabCorp

Quest

Sentara

Riverside

Chesapeake Regional

Children's Hospital of The Kings Daughters

Other (please specify)

Question Title

* 7. Please indicate the reason for using a secondary reference laboratory (select all that apply)

Comprehensive test menu

Specialized testing availability

Insurance/ managed care requirements

Convenience for patients

Provider preference

Patient preference

Pathology group

Cost to patients

Hours of operation

Other (please specify)

Question Title

* 8. Please rate the following features of your primary laboratory:

	Very satisfied	Satisfied	Somewhat satisfied	Needs improvement	N/A
Routine testing turn around time	Routine testing turn around time Very satisfied	Routine testing turn around time Satisfied	Routine testing turn around time Somewhat satisfied	Routine testing turn around time Needs improvement	Routine testing turn around time N/A
Turn around time on STAT tests	Turn around time on STAT tests Very satisfied	Turn around time on STAT tests Satisfied	Turn around time on STAT tests Somewhat satisfied	Turn around time on STAT tests Needs improvement	Turn around time on STAT tests N/A
PAP testing turn around time	PAP testing turn around time Very satisfied	PAP testing turn around time Satisfied	PAP testing turn around time Somewhat satisfied	PAP testing turn around time Needs improvement	PAP testing turn around time N/A
Reliability of test results	Reliability of test results Very satisfied	Reliability of test results Satisfied	Reliability of test results Somewhat satisfied	Reliability of test results Needs improvement	Reliability of test results N/A
Electronic order entry and reporting	Electronic order entry and reporting Very satisfied	Electronic order entry and reporting Satisfied	Electronic order entry and reporting Somewhat satisfied	Electronic order entry and reporting Needs improvement	Electronic order entry and reporting N/A
Timeliness and accuracy of supply orders	Timeliness and accuracy of supply orders Very satisfied	Timeliness and accuracy of supply orders Satisfied	Timeliness and accuracy of supply orders Somewhat satisfied	Timeliness and accuracy of supply orders Needs improvement	Timeliness and accuracy of supply orders N/A
Accuracy of monthly bills	Accuracy of monthly bills Very satisfied	Accuracy of monthly bills Satisfied	Accuracy of monthly bills Somewhat satisfied	Accuracy of monthly bills Needs improvement	Accuracy of monthly bills N/A

Other (please specify)

Question Title

* 9. Please rate the your primary laboratory in the following categories:

	Very satisfied	Satisfied	Somewhat satisfied	Needs improvement	N/A
Access to technical team to answer questions	Access to technical team to answer questions Very satisfied	Access to technical team to answer questions Satisfied	Access to technical team to answer questions Somewhat satisfied	Access to technical team to answer questions Needs improvement	Access to technical team to answer questions N/A
Responsiveness of client services team	Responsiveness of client services team Very satisfied	Responsiveness of client services team Satisfied	Responsiveness of client services team Somewhat satisfied	Responsiveness of client services team Needs improvement	Responsiveness of client services team N/A
Availability of the pathologists for a consultation	Availability of the pathologists for a consultation Very satisfied	Availability of the pathologists for a consultation Satisfied	Availability of the pathologists for a consultation Somewhat satisfied	Availability of the pathologists for a consultation Needs improvement	Availability of the pathologists for a consultation N/A
The billing team's responsiveness to questions	The billing team's responsiveness to questions Very satisfied	The billing team's responsiveness to questions Satisfied	The billing team's responsiveness to questions Somewhat satisfied	The billing team's responsiveness to questions Needs improvement	The billing team's responsiveness to questions N/A
Courier services friendliness and reliability	Courier services friendliness and reliability Very satisfied	Courier services friendliness and reliability Satisfied	Courier services friendliness and reliability Somewhat satisfied	Courier services friendliness and reliability Needs improvement	Courier services friendliness and reliability N/A
Quality of the phlebotomy services	Quality of the phlebotomy services Very satisfied	Quality of the phlebotomy services Satisfied	Quality of the phlebotomy services Somewhat satisfied	Quality of the phlebotomy services Needs improvement	Quality of the phlebotomy services N/A
Overall quality of draw sites	Overall quality of draw sites Very satisfied	Overall quality of draw sites Satisfied	Overall quality of draw sites Somewhat satisfied	Overall quality of draw sites Needs improvement	Overall quality of draw sites N/A
Accessibility to laboratory leadership	Accessibility to laboratory leadership Very satisfied	Accessibility to laboratory leadership Satisfied	Accessibility to laboratory leadership Somewhat satisfied	Accessibility to laboratory leadership Needs improvement	Accessibility to laboratory leadership N/A
Responsiveness of client services representative	Responsiveness of client services representative Very satisfied	Responsiveness of client services representative Satisfied	Responsiveness of client services representative Somewhat satisfied	Responsiveness of client services representative Needs improvement	Responsiveness of client services representative N/A

Other (please specify)

Question Title

* 10. Who decides where your laboratory specimens are sent?

Physician

Patient

Office/Business Manager

Insurance

Other (please specify)

Question Title

* 11. Please rank the following in order of importance as reasons why you would use a laboratory other than Bon Secours Laboratory Services. (1 being the most important)

	1	2	3	4	5
Patient preference	Patient preference 1	Patient preference 2	Patient preference 3	Patient preference 4	Patient preference 5
Physician preference	Physician preference 1	Physician preference 2	Physician preference 3	Physician preference 4	Physician preference 5
Insurance / managed care	Insurance / managed care 1	Insurance / managed care 2	Insurance / managed care 3	Insurance / managed care 4	Insurance / managed care 5
Satisfied with current laboratory	Satisfied with current laboratory 1	Satisfied with current laboratory 2	Satisfied with current laboratory 3	Satisfied with current laboratory 4	Satisfied with current laboratory 5
EMR interface	EMR interface 1	EMR interface 2	EMR interface 3	EMR interface 4	EMR interface 5

Other (please specify)

Question Title

* 12. What is your overall satisfaction with Bon Secours Laboratory Services?

Very satisfied

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

Other (please specify)