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2020 Client Survey

Bon Secours Laboratory Services is conducting a survey to learn about your laboratory testing needs. We understand your time is valuable and also know you have a choice where you send laboratory work. As such, we genuinely appreciate your assistance in providing us with information that helps us understand your preferences and expand our services to better meet your needs. At Bon Secours, our goal is to continually improve quality and provide you with exceptional laboratory service.

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* 1. Please describe the nature of your practice:

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* 2. Of the following choices, which best describes your role in your practice?

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* 3. For clinical laboratory tests ordered on your patients, please indicate the laboratory used most frequently. (Select one):

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* 4. What is your current level of satisfaction with your primary laboratory?

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* 5. Please indicate the reason for using your primary laboratory (select all that apply)

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* 6. If your practice uses more than one reference laboratory, select the secondary lab used most frequently:

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* 7. Please indicate the reason for using a secondary reference laboratory (select all that apply)

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* 8. Please rate the following features of your primary laboratory:

  Very satisfied Satisfied Somewhat satisfied Needs improvement N/A
Routine testing turn around time
Turn around time on STAT tests
PAP testing turn around time
Reliability of test results
Electronic order entry and reporting
Timeliness and accuracy of supply orders
Accuracy of monthly bills

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* 9. Please rate the your primary laboratory in the following categories:

  Very satisfied Satisfied Somewhat satisfied Needs improvement N/A
Access to technical team to answer questions
Responsiveness of client services team
Availability of the pathologists for a consultation
The billing team's responsiveness to questions
Courier services friendliness and reliability
Quality of the phlebotomy services
Overall quality of draw sites
Accessibility to laboratory leadership
Responsiveness of client services representative

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* 10. Who decides where your laboratory specimens are sent?

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* 11. Please rank the following in order of importance as reasons why you would use a laboratory other than Bon Secours Laboratory Services.   (1 being the most important)

  1 2 3 4 5
Patient preference
Physician preference
Insurance / managed care
Satisfied with current laboratory
EMR interface

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* 12. What is your overall satisfaction with Bon Secours Laboratory Services?

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