Service & Support 100% of survey complete. Thank you for taking the time to provide feedback on Viaflex Service & Support. Your insights help us to serve you better. Question Title * 1. How would you describe your overall experience with Viaflex? Viaflex is the easiest company I do business with Working with Viaflex is almost always smooth and problem-free I sometimes run into hiccups or snags, but Viaflex resolves issues quickly Many of my orders and interactions with Viaflex require more effort than I’d like I dread working with Viaflex to place orders What else would you like to share about your overall experience? Question Title * 2. How likely are you to recommend Viaflex to others based on your experiences with Viaflex Service & Support? 1 being least likely and 10 being most likely. (Required.) 1 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 3. Thinking specifically about the lead time for your Viaflex orders, which of the following statements do you agree most strongly with? Viaflex can always deliver the material I need within the timeframe I need it Viaflex can usually deliver the material I need within the timeframe I need it Viaflex lead times are somewhat hit or miss Viaflex often cannot meet my lead time expectations for the material I need` I always need the material more quickly than Viaflex can provide it What else would you like to share about lead times? Question Title * 4. Which statement do you agree most strongly with regarding order status and communication from Viaflex: I never worry about my order status because of the communication Viaflex provides I usually have a good idea of the status of my orders with Viaflex I would value additional communication about the status of my orders I am often unsure of my order status and it requires effort on my part to get updates When I place an order with Viaflex I cross my fingers and hope for the best What else would you like to share about order communication? Question Title * 5. If Viaflex Logistics typically arranges the delivery for your orders Viaflex Logistics does not typically arrange the delivery for my orders My experience with Viaflex-arranged delivery has been overwhelmingly positive My experience with Viaflex-arranged delivery is usually positive My experience with Viaflex-arranged delivery is acceptable My experience with Viaflex-arranged delivery has not been great and I plan to explore other options for logistics What else would you like to share about deliveries arranged by Viaflex? Question Title * 6. If your Viaflex orders are typically picked up by a member of your team My Viaflex orders are not typically picked up by a member of my team My organization chooses this because it’s the most convenient option My organization chooses this because it’s the most economical option My organization chooses this because we’ve had a poor experience with Viaflex-arranged delivery What else would you like to share about picking up your Viaflex orders? Question Title * 7. If your team typically arranges a carrier to pick up your Viaflex orders My team does not typically arrange a carrier to pick up my Viaflex orders My organization chooses this because it’s the most convenient option My organization chooses this because it’s the most economical option My organization chooses this because we’ve had a poor experience with Viaflex-arranged delivery What else would you like to share about arranging carriers for your Viaflex orders? Question Title * 8. How much do you agree with the following statement: I am willing to pay a premium for Viaflex products because of the outstanding service and support I receive Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree What else would you like to share about Viaflex service and support? Question Title * 9. Your organization name (required) (Required.) Question Title * 10. Your name (optional) Question Title * 11. Your phone number (optional) Question Title * 12. Your email address Done
