ISPA Member Survey - Exploring AI Adoption in UK Connectivity

  • This survey, carried out by the Internet Service Providers' Association (ISPA), collects insights from industry leaders regarding the adoption and impact of artificial intelligence (AI) in the network services sector.

  • As AI technologies evolve, understanding the perceptions and experiences of key stakeholders is essential for shaping future strategies and innovations. Your participation will contribute to a comprehensive report that informs and guides industry best practices, aiding the service provider community in adopting AI to enhance business efficiencies and maximize profitability.

  • The survey is conducted in partnership with ISPA UK technology partner Aprecomm, whose AI-powered networking solutions have assisted over 45 service providers in enhancing online subscriber experiences, streamlining operations, and reducing support costs. Find out more about Aprecomm

1.Please enter your name
2.What organisation do you work for?
3.If you would like to receive a copy of the findings of the survey, please insert your email address.

Please note that all submissions will be kept anonymous and email will only shared between ISPA and its partner Aprecomm
4.As a UK-based ISP, how familiar are you with AI technologies and their applications in your industry?

Please rate on a scale 1-5. With 5 being very familiar and 1 being unfamiliar
5.Have you come across or explored any AI tools and apps specifically built for your industry?
6.If you answered yes to the previous question, please provide some more information on the tools you encountered
7.Are you already using AI applications for network management and service optimization?
8.If you answered “Yes” to the previous question, are you using any of these AI-powered technologies or apps in your service offering?
9.What challenges have you faced in implementation? Please select any from the relevant options below
10.What would you consider your current position regarding implementation of AI solutions?
11.If “Not considering”, please share more information on why (Open ended box)
12.Do you think AI adoption is crucial to maintaining competitiveness?
13.What kind of support do you think businesses like yours need to deploy AI solutions?
14.What are the benefits you expect your business to gain from implementation and ultilisation of an AI app or tool?
15.Are you considering the implementation of any AI-powered solutions?
16.Have you allocated a budget for AI tool implementation or adoption in 2025?
17.Would you like to know more about how ISPs like you can implement AI for positive business effect? How would you want to be informed about this?
Disclaimer: We’ll use your responses solely to assess the awareness, readiness, and perceptions around AI in the ISPA UK community. All data will be aggregated and analyzed anonymously. We may share the aggregated and anonymous responses with third parties who are interested in the outcome. However, we will not share any personalized information, and all responses will remain anonymous. By submitting this survey, you consent to using your responses as outlined.