Travel and Card Program Experience Survey

Help us make improvements!

FICO is committed to providing a productive and valuable traveler experience for FICO employees. FICO wants to hear from you! This survey will help the Travel and Card team with insights that may be considered to improve your experience.

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* 1. Please indicate what region you work from

NorAm

LAC

EMEA

APAC

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* 2. How often do you travel for FICO business?

Once a quarter

Twice a quarter

Once a month

Every two weeks or more often

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* 3. How familiar are you with FICO’s travel policy?

Not familiar

Somewhat familiar

Very familiar

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* 4. Rate your satisfaction with the following aspects of FICO’s Corporate Travel and Expense Policy:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Airline Policy	Airline Policy Very Dissatisfied	Airline Policy Dissatisfied	Airline Policy Neutral	Airline Policy Satisfied	Airline Policy Very Satisfied	Airline Policy N/A
Hotel Policy	Hotel Policy Very Dissatisfied	Hotel Policy Dissatisfied	Hotel Policy Neutral	Hotel Policy Satisfied	Hotel Policy Very Satisfied	Hotel Policy N/A
Car Rental Policy	Car Rental Policy Very Dissatisfied	Car Rental Policy Dissatisfied	Car Rental Policy Neutral	Car Rental Policy Satisfied	Car Rental Policy Very Satisfied	Car Rental Policy N/A
Meal Expense Policy	Meal Expense Policy Very Dissatisfied	Meal Expense Policy Dissatisfied	Meal Expense Policy Neutral	Meal Expense Policy Satisfied	Meal Expense Policy Very Satisfied	Meal Expense Policy N/A
Allowable Expense Policy	Allowable Expense Policy Very Dissatisfied	Allowable Expense Policy Dissatisfied	Allowable Expense Policy Neutral	Allowable Expense Policy Satisfied	Allowable Expense Policy Very Satisfied	Allowable Expense Policy N/A

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* 5. Rate your satisfaction with the following aspects of Egencia’s Online Booking Tool

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Ease of use	Ease of use Very Dissatisfied	Ease of use Dissatisfied	Ease of use Neutral	Ease of use Satisfied	Ease of use Very Satisfied	Ease of use N/A
Providing the right flight options for my trip	Providing the right flight options for my trip Very Dissatisfied	Providing the right flight options for my trip Dissatisfied	Providing the right flight options for my trip Neutral	Providing the right flight options for my trip Satisfied	Providing the right flight options for my trip Very Satisfied	Providing the right flight options for my trip N/A
Providing an efficient process for finding the right hotel and the right price	Providing an efficient process for finding the right hotel and the right price Very Dissatisfied	Providing an efficient process for finding the right hotel and the right price Dissatisfied	Providing an efficient process for finding the right hotel and the right price Neutral	Providing an efficient process for finding the right hotel and the right price Satisfied	Providing an efficient process for finding the right hotel and the right price Very Satisfied	Providing an efficient process for finding the right hotel and the right price N/A
Delivery and communication of Invoice and Itinerary	Delivery and communication of Invoice and Itinerary Very Dissatisfied	Delivery and communication of Invoice and Itinerary Dissatisfied	Delivery and communication of Invoice and Itinerary Neutral	Delivery and communication of Invoice and Itinerary Satisfied	Delivery and communication of Invoice and Itinerary Very Satisfied	Delivery and communication of Invoice and Itinerary N/A
Contacting an Egencia travel support agent if needed	Contacting an Egencia travel support agent if needed Very Dissatisfied	Contacting an Egencia travel support agent if needed Dissatisfied	Contacting an Egencia travel support agent if needed Neutral	Contacting an Egencia travel support agent if needed Satisfied	Contacting an Egencia travel support agent if needed Very Satisfied	Contacting an Egencia travel support agent if needed N/A
Providing an easy-to-use mobile app	Providing an easy-to-use mobile app Very Dissatisfied	Providing an easy-to-use mobile app Dissatisfied	Providing an easy-to-use mobile app Neutral	Providing an easy-to-use mobile app Satisfied	Providing an easy-to-use mobile app Very Satisfied	Providing an easy-to-use mobile app N/A

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* 6. Rate your satisfaction with the following aspects of Preferred Airline Program

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
American Airlines/One World	American Airlines/One World Very Dissatisfied	American Airlines/One World Dissatisfied	American Airlines/One World Neutral	American Airlines/One World Satisfied	American Airlines/One World Very Satisfied	American Airlines/One World N/A
Delta Airlines/Sky Team	Delta Airlines/Sky Team Very Dissatisfied	Delta Airlines/Sky Team Dissatisfied	Delta Airlines/Sky Team Neutral	Delta Airlines/Sky Team Satisfied	Delta Airlines/Sky Team Very Satisfied	Delta Airlines/Sky Team N/A
United Airlines/Star Alliance	United Airlines/Star Alliance Very Dissatisfied	United Airlines/Star Alliance Dissatisfied	United Airlines/Star Alliance Neutral	United Airlines/Star Alliance Satisfied	United Airlines/Star Alliance Very Satisfied	United Airlines/Star Alliance N/A

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* 7. Do you always book your airline ticket in Egencia?

Yes

If no, please provide reason for not using Egencia.

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* 8. Rate your satisfaction with FICO’s Preferred Hotel Program as identified in the Egencia Online Booking Tool.

Very Dissatified

Dissatisfied

Neutral

Satisfied

Very Satisfied

N/A

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* 9. Do you always book your hotel in Egencia?

Yes

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* 10. If not, why?

Hotel I need is not listed

Attending a conference with a special rate

I think that I can find a lower rate on a different booking site

Other (please specify)

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* 11. Do the preferred hotels provide the amenities that you need to have a successful and productive business trip?

Yes

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* 12. Rate your satisfaction with the following vendors of FICO’s Preferred Car Rental Program

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	N/A
Avis	Avis Very dissatisfied	Avis Dissatisfied	Avis Neutral	Avis Satisfied	Avis Very satisfied	Avis N/A
Enterprise	Enterprise Very dissatisfied	Enterprise Dissatisfied	Enterprise Neutral	Enterprise Satisfied	Enterprise Very satisfied	Enterprise N/A
National Car Rental	National Car Rental Very dissatisfied	National Car Rental Dissatisfied	National Car Rental Neutral	National Car Rental Satisfied	National Car Rental Very satisfied	National Car Rental N/A

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* 13. Rate your satisfaction with the Bank of America Corporate Card Program.

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Card Acceptance at vendors that I use for FICO business	Card Acceptance at vendors that I use for FICO business Very Dissatisfied	Card Acceptance at vendors that I use for FICO business Dissatisfied	Card Acceptance at vendors that I use for FICO business Neutral	Card Acceptance at vendors that I use for FICO business Satisfied	Card Acceptance at vendors that I use for FICO business Very Satisfied	Card Acceptance at vendors that I use for FICO business N/A
Providing the right line of credit to conduct my FICO business	Providing the right line of credit to conduct my FICO business Very Dissatisfied	Providing the right line of credit to conduct my FICO business Dissatisfied	Providing the right line of credit to conduct my FICO business Neutral	Providing the right line of credit to conduct my FICO business Satisfied	Providing the right line of credit to conduct my FICO business Very Satisfied	Providing the right line of credit to conduct my FICO business N/A
Providing an easy-to-use Mobile app	Providing an easy-to-use Mobile app Very Dissatisfied	Providing an easy-to-use Mobile app Dissatisfied	Providing an easy-to-use Mobile app Neutral	Providing an easy-to-use Mobile app Satisfied	Providing an easy-to-use Mobile app Very Satisfied	Providing an easy-to-use Mobile app N/A

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* 14. Rate your satisfaction with the following service aspects of the FICO Travel and Corporate Card program team (not the A/P and Expense Reporting Team.)

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Responsiveness to requests/inquiries regarding the travel and card program	Responsiveness to requests/inquiries regarding the travel and card program Very Dissatisfied	Responsiveness to requests/inquiries regarding the travel and card program Dissatisfied	Responsiveness to requests/inquiries regarding the travel and card program Neutral	Responsiveness to requests/inquiries regarding the travel and card program Satisfied	Responsiveness to requests/inquiries regarding the travel and card program Very Satisfied	Responsiveness to requests/inquiries regarding the travel and card program N/A
Professionalism and expertise	Professionalism and expertise Very Dissatisfied	Professionalism and expertise Dissatisfied	Professionalism and expertise Neutral	Professionalism and expertise Satisfied	Professionalism and expertise Very Satisfied	Professionalism and expertise N/A
Find what you need on the FICO One Travel and Card site	Find what you need on the FICO One Travel and Card site Very Dissatisfied	Find what you need on the FICO One Travel and Card site Dissatisfied	Find what you need on the FICO One Travel and Card site Neutral	Find what you need on the FICO One Travel and Card site Satisfied	Find what you need on the FICO One Travel and Card site Very Satisfied	Find what you need on the FICO One Travel and Card site N/A
Quality and content of the monthly communication on the Travel and Card Channel	Quality and content of the monthly communication on the Travel and Card Channel Very Dissatisfied	Quality and content of the monthly communication on the Travel and Card Channel Dissatisfied	Quality and content of the monthly communication on the Travel and Card Channel Neutral	Quality and content of the monthly communication on the Travel and Card Channel Satisfied	Quality and content of the monthly communication on the Travel and Card Channel Very Satisfied	Quality and content of the monthly communication on the Travel and Card Channel N/A

Travel and Card Program Experience Survey

Help us make improvements!

Question Title

* 1. Please indicate what region you work from

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* 2. How often do you travel for FICO business?

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* 3. How familiar are you with FICO’s travel policy?

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* 4. Rate your satisfaction with the following aspects of FICO’s Corporate Travel and Expense Policy:

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* 5. Rate your satisfaction with the following aspects of Egencia’s Online Booking Tool

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* 6. Rate your satisfaction with the following aspects of Preferred Airline Program

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* 7. Do you always book your airline ticket in Egencia?

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* 8. Rate your satisfaction with FICO’s Preferred Hotel Program as identified in the Egencia Online Booking Tool.

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* 9. Do you always book your hotel in Egencia?

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* 10. If not, why?

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* 11. Do the preferred hotels provide the amenities that you need to have a successful and productive business trip?

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* 12. Rate your satisfaction with the following vendors of FICO’s Preferred Car Rental Program

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* 13. Rate your satisfaction with the Bank of America Corporate Card Program.

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* 14. Rate your satisfaction with the following service aspects of the FICO Travel and Corporate Card program team (not the A/P and Expense Reporting Team.)

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* 15. What could FICO do to improve your travel experience?

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* 16. Please provide any additional comments that you have regarding FICO's corporate travel program.

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* 17. Please provide any additional comments that you have regarding the FICO corporate card program.