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Vehicle Delivery Survey
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1.
How satisfied are you with your purchase experience overall with Patriot Auto Group?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely
10 stars
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2.
How likely are you to recommend Patriot Auto Group to friends and family?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Extremely
10 stars
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3.
Thinking about the dealership facility, as it relates to appearance, cleanliness, organization, and/or amenities. . .
How satisfied are you with the facility overall?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
N/A
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4.
Now, thinking of the sales consultant you worked with during your purchase experience, please rate the following:
How satisfied are you with your sales consultant’s ability to understand your needs?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
*
5.
How satisfied are you with your sales consultant overall?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
*
6.
Based on your overall purchase experience, how satisfied are you with Patriot Auto Group’s ability to value your time?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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7.
How would you rate your experience completing paperwork with the dealership you purchased from?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
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8.
How satisfied are you with your dealership providing a clear explanation of the features on your vehicle?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
N/A
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9.
Please describe the condition of your vehicle at delivery. (Select all that apply)
(Required.)
My vehicle was delivered to me in
perfect condition
My vehicle exterior had dings/dents/paint scratches
My vehicle exterior was not washed/cleaned
My vehicle interior was not clean
My vehicle interior had scuffs, scratches, or other damage
My vehicle was missing some of the features that were promised
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10.
Overall, how satisfied are you with the vehicle delivery process?
(Required.)
Not at all
1 star
2 stars
3 stars
4 stars
5 stars
6 stars
7 stars
8 stars
9 stars
Completely Satisfied
10 stars
N/A
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11.
Did someone from the dealership contact you after taking delivery of your vehicle to ensure that everything met your expectations?
(Required.)
Yes
No
12.
Do you have any additional comments or final thoughts you would like to share about your purchase experience with ?
*
13.
Did anyone at Patriot Auto Group show you, talk to you about, or mention this survey?
(Required.)
Yes
No
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14.
Please indicate your gender:
(Required.)
Male
Female
Other
Prefer not to answer
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15.
Please enter your 4-digit birth year:
(Required.)
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16.
Please enter your first and last name
(Required.)
*
17.
Please enter a valid email address.
(Required.)
*
18.
Please enter your sales person's first and last name.
(Required.)