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Your experience of appointments

We’re inviting users of AWP’s services to take part in a voluntary trial using a new tool called Ambient Voice Technology (AVT). It’s designed to help your healthcare professional spend less time taking notes and more time focused on you. We are keen to hear peoples' experiences of note taking during appointments with and without AVT to see whether/how it helps.

By taking part, you’ll be helping us learn how to improve appointments for both service users and healthcare professionals. Whether you take part or not, your care will not be affected. Take part and tell us about your experience both before and during the trial by completing the anonymous survey.

Thank you!
1.Please select the team you have had your appointment with today(Required.)
2.Who are you?(Required.)
3.Where did the appointment take place?(Required.)
4.What is your age group?(Required.)
5.When are you completing this survey?(Required.)
6.The healthcare professional spent enough time with me(Required.)
7.I felt the healthcare professional gave me their full attention during the consultation(Required.)
8.I felt able to ask questions during the consultation(Required.)
9.I was satisfied with how my questions/concerns were answered during the consultation(Required.)
10.Overall, I felt I had a good appointment today(Required.)
11.Note taking or using AVT prevented the healthcare professional from focusing on what I was saying(Required.)
12.During the consultation, the healthcare professional appeared to find note taking or using AVT stressful(Required.)
13.I felt the flow of the consultation was disrupted by the healthcare professional note taking or using AVT(Required.)
14.I was distracted by the healthcare professional note taking or using AVT(Required.)
15.When thinking about previous appointments, would you say today’s experience with Avon and Wiltshire Mental Health Partnership (AWP) was:(Required.)
16.Please share any other comments or suggestions you would like to share about your experience at your appointment today