Thank you for taking this survey...Your participation is very helpful! 
 
The following questions will be used solely for statistical analysis.  Your responses will remain strictly confidential and will not be shared.
 
By completing this survey, you will help us to better understand your experience as a rider of TRAX Transportation and help us to work together to address any issues and create the best customer experience possible. There are no risks to you for participating in this study, and no penalty for not participating.

To show our appreciation for participating in this effort, upon completion of this. survey you will be given a chance to register in a drawing for a $100 Gift Card. We will be giving away 3 gift cards, individually, to the winners of the random drawing. A registration page is included at the end of this survey.  This sheet will be separated from your survey response so we can maintain confidentiality. 

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* 1. Today's Date.

Date

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* 2. What is your gender?

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* 3. What is your age?

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* 4. How often do you use TRAX Transportation on a weekly basis?

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* 5. How long have you used TRAX Transportation service?

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* 6. What do you typically use TRAX Transportation services for?

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* 7. How long, on average, do your TRAX Transportation trips typically take (round trip)?

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* 8. Do you require special assistance for rides because of disability, mobility issue, etc.?

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* 9. In your opinion, which of the following words describe TRAX Transportation?

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* 10. Agree or Disagree.  Please select the answer choice that best describes your experience with TRAX Transportation.

  Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree
I feel safe riding with TRAX.
TRAX vehicles are comfortable and clean.
TRAX is usually on time.
It is easy to schedule my trip.
It is easy to get in and out of the vehicle.
The drivers are helpful and professional.
TRAX is responsive to my questions, complaints/problems, etc.

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* 11. How would you rate the value of TRAX Transportation for the money?

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* 12. How well does TRAX Transportation meet your transportation needs?

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* 13. How likely would you recommend TRAX Transportation to others?

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* 14. Overall, how satisfied/dissatisfied are you with TRAX Transportation Services?

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