Think about a person you work with and their behavior at work: how they act, what they say, and how they say it. Consider their:
  • Body language (posture, use of hands, and facial expressions)
  • Tone (how they convey their message: pace, inflection, volume)
  • Words (the actual message delivered by the words spoken)
For each question, please select the best option out of the two items presented. Your first inclination is usually best, so go with your gut and don't belabor any question.